Michael Kerr

My current role includes:

• Manage fire service response and mobilisation of fire appliances for the county of West Yorkshire by determining the levels of critical response required.
• Up-skill staff through targeted training opportunities, enhancing team capabilities. Ensuring knowledge of procedures are kept up to date through training.
• Remained calm to processes details of emergencies accurately in high pressure situations.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Assess qualifications of staff to achieve and ensure competency.
• Liaise with other emergency service personnel to enable quick responses to life-threatening situations.
• Use creative problem-solving skills to resolve situations quickly and prevent unwanted results.

• Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
• Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
• Participated in meetings with supervisors to discuss issues or concerns.
• Bolstered service user privacy by enforcing and complying with data protection laws.
• Utilised geographic information systems to find exact locations of recipients.
• Sorted mail between routes to maximise efficiency.
• Collected mail from post boxes, post offices and business establishments.

• Maintained public safety by monitoring and analysing CCTV footage to identify suspects or potential threats.
• Prevented injuries and disorder at multiple live music and sport events through effective crowd control management.
• Updated local intelligence systems with incident reports and patrol trends to support cohesive law enforcement.
• Preserved evidence and crimes scenes to enable clear reporting and follow-up investigation.
• Performed high-visibility foot and vehicle patrols across city centre to deter and detect criminals.
• Supported timely, accurate evidence gathering, conducting house-to-house enquiries to obtain information.