Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Michael Keenan

Michael Keenan

NEWRY

Summary

I wish to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a resourceful storeperson and salesperson achieved customer fulfillment goals through effective management of resources. I am capable of implementing a plan to maximize company revenues with minimal additional resource investment. I have worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.

Overview

24
24
years of professional experience
6
6
years of post-secondary education

Work history

Storeman

P & R Wholesale.
Newry, Newry Mourne and Down
03.2019 - Current
  • Correctly labelled and stored goods according to detailed [Type] plans, employing attention to personal safety to avoid injuries and accidents.
  • Strategically stacked bulky and heavy goods according to OH&S and [Type] standards to mitigate safety risks.
  • Processed received goods in [Software], meticulously checking stock against purchase orders, delivery dockets and picking slips to minimise errors by [Number]%.
  • Prepared and consolidated packages for delivery, logging details in [Software] to maintain accurate records.
  • Performed stocktake procedures on [Timeframe] basis, promptly raising purchase orders for additional stock to optimise store efficiency.
  • Loaded and unloaded transport vehicles within [Number] minutes to maintain workflow efficiency.
  • Accepted card, cash and cheque payments in POS register system.
  • Organised displays to promote inventory and encourage customer purchases.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Built rapport with new and existing customers to boost client retention.
  • Demonstrated product usage and features to customers.
  • Explained establishment policies to customers and offered advice on selections.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Carried out active selling from initial customer greeting.
  • Prepared invoices for customers with large orders or special sales types.
  • Tagged products quickly and accurately with price tags and stickers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Boosted product sales by offering selection guidance to customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Identified discrepancies in stocks through regular inventory management.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Acted as liaison between staff and management to improve store performance.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Completed opening and closing procedures each day.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Accurately picked goods from shelves according to invoice requirements, recording movements within [Software] to ensure traceability.
  • Thoroughly inspected goods for damage, minimising product loss by [Number]% through [Action].

Taxi driver

Sunshine Taxis
NEWRY, Newry Mourne and Down
02.2003 - 02.2025
  • Kept vehicles spotlessly clean and tidy for maximum customer comfort.
  • Checked oil and tyre pressure to support reliable vehicle function.
  • Booked rides using mobile service applications.
  • Arrived on time to customer appointments, maximising service efficiency.
  • Upheld high service standards to build customer loyalty.
  • Escorted elderly passengers and those with limited mobility from door-to-door.
  • Cared for customer safety by dropping off at secure locations.
  • Determined and collected fares according to meters.
  • Delivered mobility assistance for passengers with disability.
  • Transported multiple passengers per shift efficiently and safely.
  • Achieved high customer ratings on mobile booking systems.
  • Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
  • Answered, scheduled and responded to reservation calls promptly and professionally.
  • Kept strict schedules to efficiently serve regular clients.
  • Utilised GPS navigation systems to optimise route planning.
  • Offered flexible schedule to meet company and customer needs.
  • Delivered outstanding customer experiences with friendly and professional approach.
  • Calculated ride costs accurately, receiving cash payments and returning correct change.
  • Stored passenger luggage and personal items to prevent damage.
  • Applied local road knowledge to identify best routes and avoid traffic.

Counter staff member

Camlough Car and Tractor Parts
Newry, Newry Mourne and Down
01.2005 - 03.2019
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Displayed and restocked merchandise by following brand guidelines.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Prepared and packaged orders with precise presentation skills.
  • Completed opening and closing checklists to create welcoming store environment.
  • Warmly greeted customers and proactively reduced wait times.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Offered exceptional customer service with strong product knowledge.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
  • Upsold extras to help increase daily revenue intakes.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Remained flexible to cover shifts and work overtime as required.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Received complaints and feedback, escalating as necessary for swift resolution.
  • Used initiative to foresee customer and team needs, taking preventative action to minimise issues.

Production line operator

Norbrook Laboratories
NEWRY, Newry Mourne and Down
02.2001 - 02.2003
  • Organised work schedules to meet demanding production goals.
  • Monitored gauges, dials and indicators to verify proper machine operation.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Understood assembly instructions for range of products.
  • Observed manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Independently operated production line equipment.
  • Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
  • Collaborated effectively with production teams to maintain excellent productivity and performance standards.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Maintained clean workstation to comply with safety guidelines and protocols.
  • Performed cleaning activities across site to maintain safety and compliance.
  • Operated various machinery to produce and store products.
  • Accurately labelled and packaged items.
  • Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
  • Monitored production equipment, notifying maintenance team of faults or inefficiencies.
  • Carried out picking and packing to production requirements, maintaining department dispatch speed.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Palletised completed products and staged items in assigned areas to support timely shipping.
  • Met personal and team production goals consistently to fulfil established quotas.

Education

GCSEs -

St Colemans Collage
Newry, Newry Mourne and Down
09.1985 - 06.1991

Skills

  • Loss prevention
  • Stock control
  • Raising purchase orders
  • Just In Time stock control
  • Retail inventory management
  • Merchandise planning
  • Inventory control
  • Customer satisfaction
  • Outstanding communication skills
  • Team-orientated
  • Retail sales
  • Customer service

Languages

English
Native

Timeline

Storeman

P & R Wholesale.
03.2019 - Current

Counter staff member

Camlough Car and Tractor Parts
01.2005 - 03.2019

Taxi driver

Sunshine Taxis
02.2003 - 02.2025

Production line operator

Norbrook Laboratories
02.2001 - 02.2003

GCSEs -

St Colemans Collage
09.1985 - 06.1991

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Michael Keenan