Michael Keates

As Devon Premise Manager, i currently manage 10 schools within the Trust.

I also manage the facilities within the 10 Schools.

I am responsible for all compliance and all reactive, proactive and planned maintenance.

I am responsible for all maintenance technicians, caretakers and cleaners.

I report weekly to my line manager and Trust Directors.

Carrying out day to day general maintenance.

Reactive, proactive and Planned.

General Carpentry.

Basic Plumbing.

Redecoration and Refurbishment.

Compliance. Fire Alarm testing. Legionella Flushing.

• Repaired varied building faults, including fixes to paintwork, tiles and paving.
• Carried out various carpentry projects. External and internal.
• Quoting and ensuring projects come in on time and budget.

• Led and facilitated professional barista training for 5 employees since 2019, sharing passion and expertise in various coffee blends.
• Created and continuously evolved a varied menu, taking into account seasonality, dietary requirements and preferences.
• Managed rotas for 5 staff members to maximise availability and productivity.
• Oversaw accurate daily till operation and cash reconciliation.
• Monitored compliance to Covid-19 restrictions, health and safety protocols and Food Hygiene standards.
• Led team of approachable and engaging staff to consistently raise standards,
• Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
• Coordinated with vendors to optimise operational supplies based on fluctuations in demand.
• Leveraged strong working knowledge of products and systems within the hospitality industry.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Created seasonal sales plans with varying stock and promotional strategies.
• Evaluated products to select mix meeting current customer demand.
• Oversaw business staffing and training, building successful, customer-focused team.
• Planned logistical operations for safe transportation, storage and sale of goods.
• Followed opening and closing procedures to maximise security and timely opening of coffee shop 7 days per week.
• Responded to building emergencies and managed repairs within required timeframe.

I ran my own refurbishment company, i am a qualified

carpenter. We specialised in flood restoration. Drying buildings out. Stripping and resinstating. We worked for various insurance companies throughout london and the suburbs.

I had a team of 12 including, carpenters, decorators, plumbers and electricians.

We also carried out various building work for private clients.

Upon my relocation to Devon, i handed the company over

to my second in command, he rebranded the company and is

still operating successfully today.

• Managed cash deposits and withdrawals, conducting daily cash counts.
• Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
• Documented account actions with customer and banking information and collected required documentation to attach to transactions.