Michael Juchau
Didcot,Oxfordshire
Summary
A competitive and highly driven individual with a passion for gaming, exceptional communication skills, and a proven track record of success in fast-paced environments. Adept at working under pressure, leading teams, and executing high-level strategies in both professional gaming and customer service roles. Committed to continuous improvement and achieving the best outcomes in every challenge I pursue.
Overview
13
13
years of professional experience
Work history
Professional Gamer
Acend, Navi, Quadrant
London, Middlesex
12.2021 - 12.2025
- Gained recognition in Halo Infinite, winning multiple online tournaments, which led to being signed by Acend in December 2021.
- Led the team to several tournament victories, including:
HCS $100k EU Super March 2022 - 1st Place
HCS Valencia 2022 - 1st Place
HCS Seattle World Championship 2022 - Top 12 - Transitioned to Navi in 2023, where the team earned top rankings in major tournaments, including:
HCS Major Fort Worth 2023 - Top 12
HCS Seattle World Championship 2023 - 8th Place - Signed by Quadrant in 2024, founded by Formula 1 driver Lando Norris, further elevating competitive career.
- Consistently performed at the highest level in international, high-stakes tournaments, showcasing skills in teamwork, strategy, and endurance.
Track and Trace / Vaccination Call Handler
NHS
Remote
11.2020 - 04.2021
- Completed comprehensive training to handle sensitive calls regarding Covid-19 contact tracing and vaccinations.
- Made outbound calls to individuals who had been in contact with someone who tested positive for Covid-19, guiding them through isolation procedures and financial support eligibility.
- Demonstrated exceptional empathy and professionalism, receiving positive feedback during audits.
- Transitioned to the vaccination line, handling inbound calls to assist with appointment bookings and general inquiries, thriving in a fast-paced, high-pressure environment.
- Addressed customer complaints with tact, maintaining a calm and empathetic approach under challenging circumstances.
Farm Labourer
Various Farms
Atherton, Australia
03.2020 - 08.2020
- Worked across multiple farms, performing tasks such as fruit picking, packing, and operating farm machinery.
- Gained valuable experience in manual labor, demonstrating resilience and commitment while working in demanding conditions.
- Contributed to the preparation of fruit trees for future seasons, learning essential skills in agriculture and farm management.
Professional Gamer
343 Industries / Halo (Freelance)
01.2014 - 01.2020
- Competed in global high-stakes tournaments, representing multiple organizations, with key achievements including:
- Gamescom Invitational 2015 - Competed in Cologne, Germany.
- X Games Aspen 2015 - Competed and appeared on national television.
- Excelled in maintaining excellent communication and teamwork under pressure, helping teams secure top finishes.
- Developed advanced skills in concentration, problem-solving, and strategic thinking.
Game Tester & Advisor – 343 Industries (Halo 5)
343 Industries
Seattle, Washington
03.2015 - 03.2015
- Travelled to 343 Industries studios to participate in a closed testing session for the development of Halo 5.
- Played through various game modes and provided constructive feedback on gameplay mechanics, design, and overall player experience.
- Offered actionable advice on features to enhance and areas of the game that could be refined or removed to improve the overall quality and player satisfaction.
Bartender
The Six Bells
Ruislip, Middlesex
03.2013 - 09.2013
- Managed customer service, including order-taking, payments, and maintaining bar stock.
- Demonstrated excellent multitasking, communication, and interpersonal skills while serving customers.
- Ensured cleanliness and organization of the bar, contributing to a positive atmosphere for both customers and team members.
Education
GCSEs -
Bishop Ramsey Church of England School
RuislipSkills
- Professional Gaming: Competitive mindset, strategy development, team collaboration, high-pressure performance
- Communication: Strong verbal and written communication, excellent customer service, conflict resolution
- Problem Solving: Ability to think quickly and creatively under pressure
- Technical: Experience with gaming equipment, software, and online tournament platforms
- Customer Service: Empathy, patience, active listening, complaint handling
- Teamwork: Collaborative, team-oriented, adaptable
- Leadership: Ability to lead teams in both competitive and workplace settings
- Multitasking: Skilled in managing multiple tasks and deadlines simultaneously
References
References available upon request.
Timeline
Professional Gamer
Acend, Navi, Quadrant
12.2021 - 12.2025
Track and Trace / Vaccination Call Handler
NHS
11.2020 - 04.2021
Farm Labourer
Various Farms
03.2020 - 08.2020
Game Tester & Advisor – 343 Industries (Halo 5)
343 Industries
03.2015 - 03.2015
Professional Gamer
343 Industries / Halo (Freelance)
01.2014 - 01.2020
Bartender
The Six Bells
03.2013 - 09.2013
GCSEs -
Bishop Ramsey Church of England School