Michael Johnson

Family Entertainment Centre - Soft Play, Laser Tag, Crazy Golf

• Managed the daily operation of a popular indoor centre, ensuring high standard of customer service, safety and efficiency
• Played a key role in transforming the business into a profitable and successful operation through improved efficiency, customer experience and stategic promotional activity.
• Led and supervised a team of staff, providing recruitment, training, mentoring and performance management.
• Planned and coordinated special events, seasonal promotions and community initiatives to increase customer engagement.
• Developed and impletmented marketing campains and social media content to promote business and increase visitor numbers.
• Oversaw routine maintenance of health & safety compliance, ensuring the facility remained safe, clean and fully operational.
• Resolved customer enquiries and complaints professionally, maintaining high levels of customer satisfaction.

• Oversaw daily operations of play centre, managing cash handling, training, supervising, and scheduling staff to ensure smooth functionality.
• Resolved customer enquiries and complaints professionally, maintaining high levels of customer satisfaction.
• Oversaw routine maintenance of health & safety compliance, ensuring the facility remained safe, clean and fully operational.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

• Greeted and served customers and resolved complaints, contributing to achievement of customer targets.
• Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.