Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Michael Jenkins

Braintree,Essex

Summary

Dedicated and approachable professional with expertise in customer service, tech, administrative duties, and sales. Adept at fostering and maintaining outstanding workplace and customer relationships, while hitting personal and team targets promptly. Excel at adapting to new processes and skillsets, with a passion for learning and a desire to develop myself further through new opportunities.

Overview

11
11
years of professional experience

Work history

Sales Advisor

EE
Braintree, Essex
10.2023 - Current
  • I have established rapport with regular customers to encourage repeat business and customer satisfaction
  • I use downtime to expand my knowledge of the latest tech across the mobile industry and beyond, as well as how to fix software issues on various devices
  • I handle FCA approved finance plans, as well as NDA's on new releases, on a regular basis
  • I work to strict KPI's and personal targets in order to unlock personal and store commission

Supervisor

Holland and Barrett
Braintree, Essex
09.2015 - 09.2023
  • I offered customers a bespoke shopping experience, helping them tailor their purchases to their specific health needs and requirements
  • I had to pass multiple exams (resulting in an A-level equivalent qualification) in order to safely and legally recommend and sell health products to customers, leaving me with a huge knowledge base
  • I managed the store on my own for over two years in lieu of a store manager; this included managing the banking, opening and closing the store, controlling stock orders, attending conferences, managing staff, and maintaining store standards for audit visits.

Admin Assistant (Temp)

Witham Job Centre
Witham, Essex
01.2015 - 03.2015
  • I handled clients sensitive information discreetly, maintaining a high level of confidentiality at all times.
  • I helped the front of house staff with tech queries and client account setups.
  • I performed routine data entry and bookkeeping tasks, using Microsoft Office.

Education

Bachelor of Arts (Hons) - Classical Studies

The Open University
United Kingdom
10.2023 -

A-Levels -

New Rickstones Academy
United Kingdom
09.2012 - 09.2014

GCSEs -

New Rickstones Academy
United Kingdom
09.2007 - 09.2012

Skills

  • Customer Service and Rapport
  • Microsoft Office Suite
  • Strong Work Ethic
  • Working to Deadlines and Targets
  • Keyholder
  • Tech/IT Knowledge and Maintenance
  • Stock Control
  • Communication skills

Affiliations

  • Studying History
  • Tabletop Gaming
  • Tech

Accomplishments

Level 3 Award in Understanding and Using Holland & Barrett Herbal Products

References

References available upon request.

Timeline

Sales Advisor

EE
10.2023 - Current

Bachelor of Arts (Hons) - Classical Studies

The Open University
10.2023 -

Supervisor

Holland and Barrett
09.2015 - 09.2023

Admin Assistant (Temp)

Witham Job Centre
01.2015 - 03.2015

A-Levels -

New Rickstones Academy
09.2012 - 09.2014

GCSEs -

New Rickstones Academy
09.2007 - 09.2012

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Michael Jenkins