Michael Jaskiewicz
Summary
IT and Systems manager at University of Sunderland in London, leading IT team to deliver high-quality technical services. Extensive experience in service desk management and IT infrastructure planning, with strong expertise in ITIL frameworks and Microsoft server systems. Skilled in cybersecurity, budget management, and stakeholder communication, with a strategic focus on cloud computing and IT project management. Proven technical leadership in Azure cloud environments and hands-on experience in audio-visual system setup and troubleshooting.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
IT and Systems Manager
University of Sunderland in London
2021.11 - 2026.03
- Maintained up-to-date documentation of all systems procedures assisting in smooth operational transitions.
- Reduced system downtime by implementing proactive troubleshooting and maintenance protocols.
- Ensured business continuity during hardware upgrades for minimal disruption to operations.
- Monitored system performance regularly, identified potential issues before they escalated into major problems.
- Collaborated with stakeholders to understand technology needs, provided customised solutions accordingly.
- Led a cross-functional team to deliver a critical system upgrade project on schedule.
- Developed departmental IT policies, ensured adherence to best practices and compliance requirements.
- Coordinated internal audits to highlight systems improvement opportunities.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Managed software installations, user training resulted in improved utilisation of resources.
- Oversaw timely resolution of IT help desk queries, improved user satisfaction scores significantly over time.
- Monitored KPIs regularly to track performance against targets.
- Streamlined IT processes to enhance overall productivity within the organisation.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Managed IT support team, ensuring efficient resolution of technical queries.
- Met defined SLAs to maintain service desk quality and performance.
- Documented technical procedures and SOPs to streamline processes.
Senior IT Technician
Francis Holland School, Regent's Park
London, England
2020.03 - 2021.11
- Resolved critical system bugs ensuring minimal disruption to work flow.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Installed operating systems and applications, maintaining a high level of reliability.
- Provided IT support to staff members, improving overall operational efficiency.
- Troubleshot various incidents related to hardware, networks and software faults.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Installed new software for users and monitored version and patch update requirements.
- Tracked computer system and network performance to identify root causes of issues.
- Managed IT support team, ensuring efficient resolution of technical queries.
- Spearheaded an IT support team, improving departmental efficiency.
IT Technician
Francis Holland School, Regent's Park
2014.08 - 2020.03
- Managed secure network access for remote workers successfully.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Facilitated training sessions on new technology implementation bringing about user competency.
- Provided IT support to staff members, improving overall operational efficiency.
- Providing AV Classroom support
Education
Bachelor of Arts - BA - Media and Creative Industries
University of East London School of Arts and Digital Industries
2008.01 - 2012.12
Level 3 Diploma - ICT System and Principles for IT Professionals, Computer and Information Sciences and Support Services
Lambeth College
2013.01 - 2014.12
Skills
- Service desk management
- IT infrastructure planning
- ITIL proficiency
- Microsoft server expertise
- Cybersecurity principles
- Budget management
- Stakeholder communication
- Cloud computing
- IT project management
- Technical leadership
- Azure cloud systems
- Audio-visual system setup
- AV troubleshooting
- Office 365 administration
Certification
- Oct 2020 Learn Python 3 Course
- Jun 2020 The Complete front end web developer Bootcamp
- May 2020 Exam 743: Upgrading Your Skills to MCSA: Windows Server 2016
- May 2020 MCSA: Windows Server 2016 - Certified 2020
- May 2020 MCSE: Core Infrastructure — Certified 2020
- May 2020 Upgrading Your Skills to MCSA: Windows Server 2016
- Jan 2019 Microsoft Certified Solutions Expert: Core Infrastructure
- May 2018 Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Certification
- Nov 2017 Microsoft Certified Solutions Associate: Windows Server 2012
- Jul 2016 Microsoft Certified Professional
References
References available upon request.
Timeline
IT and Systems Manager
University of Sunderland in London
2021.11 - 2026.03
Senior IT Technician
Francis Holland School, Regent's Park
2020.03 - 2021.11
IT Technician
Francis Holland School, Regent's Park
2014.08 - 2020.03
Level 3 Diploma - ICT System and Principles for IT Professionals, Computer and Information Sciences and Support Services
Lambeth College
2013.01 - 2014.12
Bachelor of Arts - BA - Media and Creative Industries
University of East London School of Arts and Digital Industries
2008.01 - 2012.12