Michael Ives
Belfast,Antrim
Summary
Dynamic professional with a strong foundation in outstanding customer relations and effective communication skills. Demonstrates exceptional multitasking abilities and adaptability in different environments, ensuring seamless operations. Known for creative problem-solving and strong organisational skills, consistently delivering product and service expertise. Committed to effective time management and achieving excellence in all tasks undertaken.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar & Staffing Manager
The Warehouse Project & Parklife Festival
Manchester
09.2017 - 01.2025
- Managed over 40 staff members on average event nights of 10,000+ Customers
- Oversaw daily operations, scheduling, ordering and inventory management
- Managed recruitment, hiring and training of bar staff
- Aided bartenders with drink supplies restocking and bar upkeep
- Led by example in providing customers with attentive, professional service.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
Food and Beverage Manager
Amplify Events & Chained Events
Manchester
06.2023 - 12.2024
- Maintained up-to-date knowledge of all menu items, specials, and drinks selections
- Delivered outstanding customer service through friendliness, expertise, and adaptability
- Maintained stock levels and presentation during service
- Created a lively, welcoming atmosphere through friendly and energetic interaction with guests
Cafe Manager
TROVE Foods ltd.
Manchester
10.2023 - 06.2024
- Complied with cafe standards to drive safety, customer communications, and store operations
- Delivered positive customer experiences by driving consistent and personal service and thoughtful recommendations
- Communicated with cafe team on key issues and messages, creating culture that demonstrated company values
- Interviewed and hired skilled cafe staff to provide optimal shopping experiences for customers
- Achieved sales goals and delivered operational excellence to maximize efficiency and minimize loss
Bar Supervisor
Foundry Project
Manchester
01.2022 - 05.2023
- My main duties here were are being responsible for assisting with bar operations, making sure that the customers receive the best service, upholding the best staff productivity and health and safety standards throughout the shift
- Also upholding the challenge 25 policy in place amongst the staff whilst operating in such a fast-paced venue making multiple drinks and cocktails and also serving more than one customer at a time
- Stock replenishment, keeping bar cleaning standards high and making sure tasks were being done throughout the week
Holiday Head Rep & Media Assistant
Wasteland Travel
Various Cities UK wide & French Alps
01.2017 - 05.2023
- Over the years of working for Wasteland Travel I have worked my way up from Resort Rep to Senior Team Leader
- My roles would include being a diligent, hard-working, and an energetic team leader working across a multitude of roles in order to maximize customer satisfaction, from client transport to event support
- Some roles of the job would include scheduling staff hours, 24/7 on-call communications with the clients, holding team briefings, organizing entertainment, liaising with providers of accommodation and the artists performing throughout the week in the resort
Assistant Manager
Haus Fallowfield
Manchester
01.2019 - 11.2021
- Assisting and supporting the bar managers in their day-to-day operational tasks
- Maintaining the premises of the bar/restaurant in a neat and orderly manner
- Managing staff on shift, helping with any issues with staff and customer queries/complaints
- Also helping with the social media promotional material of all new food and drinks that would be on offer
- Helped oversee the daily operations of the store, managing staff and inventory
Education
NVQ Level 1 - Digital Marketing
The Fearless Academy
Manchester 10/2023 - 01/2024
Bachelor of Arts - Graphic Design & Art Direction
Manchester Metropolitan University
Manchester 09/2013 - 06/2016
GCSEs & A-Levels - 3 X A-Levels A,B,B* | 10 G.C.S.Es 4xA's 3xB's 3xC's
Christian Brothers Secondary School
Belfast 09/2008 - 06/2012
Skills
- Outstanding Customer Relations
- Skilled in Multitasking
- Adaptability in Different Environments
- Creative Problem Solver
- Effective Communication Skills
- Effective time management
- Product and service expertise
- Strong Organizational Skills
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Custom
References available upon request
Affiliations
- Snowboarding, Hiking, Content creation, Swimming and keeping a fit an active lifestyle
Certification
Personal Licence Holder
References
References available upon request.
Timeline
Cafe Manager
TROVE Foods ltd.
10.2023 - 06.2024
Food and Beverage Manager
Amplify Events & Chained Events
06.2023 - 12.2024
Bar Supervisor
Foundry Project
01.2022 - 05.2023
Assistant Manager
Haus Fallowfield
01.2019 - 11.2021
Bar & Staffing Manager
The Warehouse Project & Parklife Festival
09.2017 - 01.2025
Holiday Head Rep & Media Assistant
Wasteland Travel
01.2017 - 05.2023
Personal Licence Holder
NVQ Level 1 - Digital Marketing
The Fearless Academy
10/2023 - 01/2024
Bachelor of Arts - Graphic Design & Art Direction
Manchester Metropolitan University
09/2013 - 06/2016
GCSEs & A-Levels - 3 X A-Levels A,B,B* | 10 G.C.S.Es 4xA's 3xB's 3xC's
Christian Brothers Secondary School
09/2008 - 06/2012
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