Michael Hopps
Newcastle Upon Tyne,Tyne and Wear
Summary
Results-driven Operations Manager with extensive experience leading warehouse operations, driving efficiency, and maintaining exceptional health and safety standards. Proven track record in optimising processes, managing budgets, and leading high-performing teams to deliver measurable improvements, including a 25% productivity increase and 20% cost savings. Skilled in ERP implementation, multi-site coordination, and building strong stakeholder relationships across all levels. Effective leader with a passion for staff development, demonstrated through successful apprenticeship programmes and talent development, while consistently ensuring operational excellence and continuous improvement.
Overview
13
13
years of professional experience
Work History
Operations Manager
HMY UK
Newcastle Upon Tyne
06.2024 - Current
- Ensured strict adherence to health and safety standards within the warehouse, promoting a safe work environment and zero lost time.
- Managed daily warehouse operations, including receiving, storing, and dispatching materials to optimize efficiency.
- Supported team training on new ERP implementation, ensuring seamless integration and zero impact on service.
- Reviewed resource requirements weekly to maintain optimal staffing levels for efficient warehouse operations.
- Prepared weekly and monthly reports for stakeholders, detailing operational performance and areas for improvement.
- Collaborate with business unit managers for multi-site rollouts, coordinating logistics and ensuring seamless execution.
- Lead and motivate warehouse staff, fostering a collaborative and high-performance culture which led to a 25% increase in productivity during peak months, while ensuring adherence to safety protocols and operational guidelines.
- Provide oversight to warehouse supervisors, guiding their activities, and ensuring efficient coordination of warehouse tasks.
- Identify opportunities to optimise warehouse processes, streamline workflows, and enhance overall operational efficiency.
- Explore storage opportunities to generate additional income, maximizing the utilization of warehouse space.
- Collaborate with suppliers, vendors, and logistics partners to manage deliveries, resolve issues, and maintain strong working relationships.
- Establish effective communication channels with transport partners, ensuring seamless coordination of transportation activities.
- Form strategic partnerships with installation companies, fostering collaboration and enhancing installation capabilities.
- Foster stakeholder unity by building strong relationships and effective communication channels among all business departments at all levels.
- Negotiate competitive installation rates with external partners, optimizing costs while maintaining quality.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed improvement plans.
- Managed budgets and financial planning, achieving cost savings of around 20% without compromising on quality.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Successfully recruited and guided two apprentices through a business admin apprenticeship over the course of a two-year education plan, coordinating closely with the apprenticeship provider and the University of Sunderland. Both apprentices completed with Distinctions and were nominated for the apprenticeship of the year award at the yearly awards ceremony, with one apprentice winning the award.
Installations Manager
HMY UK
Newcastle Upon Tyne
08.2019 - 06.2024
- Solo managed a network of 500+ fitters across the whole of the UK and Ireland, in various disciplines and trades.
- Managed the company's installation operation of £7m+ in yearly revenue and achieved margins consistently of over 30% year on year, well above industry average for the industry.
- Coordinated with project managers to monitor project progress, address technical challenges, and ensure timely completion of installations.
- Led site inspections and surveys to assess conditions and ensure compliance with company standards and safety regulations.
- Negotiated with suppliers and contractors to procure high-quality materials and services, maintaining budget compliance throughout the installation process.
- Managed after-sales support, resolving any installation-related queries or problems.
- Conducted site surveys to assess project requirements and create accurate installation plans.
- Conducted regular team meetings to provide project updates, discuss challenges, and develop strategies for continuous improvement.
- Negotiated contracts with suppliers, clearly outlining scope, timelines, and costs.
- Organised training sessions for staff on the latest installation techniques and safety regulations.
- Facilitated communication between all stakeholders, keeping everyone informed of project status and changes.
- Analysed customer feedback to identify areas for improvement in service delivery and product quality.
Stock Controller
HMY UK
Newcastle Upon Tyne
01.2016 - 08.2019
- Worked closely with the Warehouse Manager in a supervisory role, to ensure the running of the warehouse and its respective functions, including picking, packing, dispatching and storage and movement of goods - reporting directly to the Operations Director.
- Managed inventory levels in warehouse through regular stock checks, ensuring accurate records for operational integrity.
- Kept flawless records of inventory counts, stock management activities and expenditures.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
- Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
- Prepared inventory reports for management review, detailing stock levels, discrepancies, and actionable recommendations.
- Created and monitored KPI metrics from order placement to product delivery, maintaining high levels of customer satisfaction.
- Collaborated with purchasing department to reconcile purchase orders with stock received, minimising discrepancies.
- Streamlined warehouse layout to enhance workflow, significantly reducing time required for stock retrieval and dispatch.
- Monitored, recorded and helped with investigations of missing stock.
Warehouse Operative
HMY UK
Newcastle Upon Tyne
03.2013 - 01.2016
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Utilised handheld scanners to track merchandise movement and reduce inventory discrepancies.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Booked in stock deliveries on the ERP system to ensure accurate stock levels.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
- Moved products using industrial trucks, forklifts and electric pallet jacks.
- Conducted regular stock checks, updating inventory management system to maintain accurate records.
- Participated in regular team meetings to discuss performance metrics and set goals.
- Coordinated fast, accurate unloading of lorries bringing materials to distribution hubs.
- Understood warehouse product placement, enabling efficient picking and packing services.
Education
Higher National Diploma - Construction and the Built Environment
Gateshead College
Gateshead01-2012
GCSEs -
Hookergate Comprehensive
Newcastle Upon Tyne01-2009
Skills
- Warehouse management
- Inventory control
- Logistics coordination
- ERP implementation
- Budget management
- Forecasting
- Health and safety compliance
- ISO standards compliance
- Process optimisation
- Performance monitoring
- Resource planning
- Department management
- Contract negotiation
- Stakeholder communication
- Process mapping
- Strategic planning
- Team leadership
- Staff training
- Negotiation
- Compliance oversight
- Facility management
- Team motivation
- Quality assurance
- Risk assessment
- Conflict resolution
- Time management
- Customer service
- Supply chain coordination
- Process improvement
- Training and development
- Communication skills
Timeline
Operations Manager
HMY UK
06.2024 - Current
Installations Manager
HMY UK
08.2019 - 06.2024
Stock Controller
HMY UK
01.2016 - 08.2019
Warehouse Operative
HMY UK
03.2013 - 01.2016
Higher National Diploma - Construction and the Built Environment
Gateshead College
GCSEs -
Hookergate Comprehensive