Michael Holmes

Successfully transported over 500 patients, ensuring professionalism and care throughout.

• Received commendations for outstanding communication and customer service skills.
• Trained new porters on manual handling techniques and hospital protocols to enhance team performance.
• Maintained strict safety standards, achieving zero incidents of injury or equipment damage.
• Ensured high cleanliness standards by adhering to infection control protocols during all tasks.

Provided accurate and comprehensive pensions advice to customers, ensuring efficient resolution of enquiries.

• Proficiently navigated difficult conversations, ensuring customer retention and loyalty.
• Showcased excellent problem-solving skills for effective issue resolution.
• Supported other departments with overflow calls during peak periods.
• Managed 50 customer calls per day.