Michael Hodson Assoc Rics

• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Boosted branch sales by developing and improving day to day processes.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
• Worked with regional managers on start-up, development and growth of new branches.
• Performed monthly and quarterly employee performance appraisals.
• Managed branch with average of £50,000-£100,000 in monthly income.
• Prepared financial statements and analysis for branch.
• Devised advertising, marketing and growth campaigns in collaboration with other managers.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Evaluated local market conditions and sought new opportunities for sales.
• Increased overall annual sales by 55% in the last 2 years by incorporating several quality process improvements within the branch.
• Organised regular coaching and training exercises with staff to build motivation.
• Received superior customer service satisfaction scores taking our total to well over 700 Google Reviews and a score of 4.9.
• Oversaw a branch team consisting of 8 staff members.

Assessed complete properties and specific property improvements to determine market values.

• Prepared thorough, accurate valuations of property.
• Researched land, property and market values to complete estimations.
• Examined properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
• Estimated values using approved formulas and outlined calculations.
• Appraised property following internal standards and in compliance with UK requirements and guidelines.
• Stayed updated on market trends for local area and similar property types.
• Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
• Led offer negotiations, consistently trying to achieve the best possible sales price.
• Answered phone calls and emails from potential and existing customers.
• Assisted clients with corporate relocation services.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
• Professionally represented sellers in complex negotiation with prospective buyers.

• Registered applicants and buyers in Encore and Reapit, regularly updating details to maintain quality assurance compliance.
• Managed reviews on All Agents and Google Reviews providing feedback to resolve unfavourable reviews as needed.
• Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
• Supported office organisation through supply management, reception cover and negotiations, optimising efficiency.
• Identified prospect needs and offered appropriate products and services.
• Increased revenue through upselling.
• Followed-up on prospective business opportunities and new clients to retain and expand client base.
• Negotiated and closed sales to secure profitable deals and contracts.
• Nurtured leads through sales pipeline within target timeframes.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.