Michael Hicks

• Improved customer satisfaction by promptly addressing and resolving issues.
• Engaged with online community through social media, promoting positive brand image.
• Facilitated secure transactions for fraud prevention and customer peace of mind.
• Worked meticulously to ensure order accuracy, reducing return rates significantly.
• Boosted repeat business by providing exceptional customer service at all times.
• Processed refunds quickly and efficiently ensuring high level of trust in our services.
• Assisted customers in finding products, leading to increased sales.
• Upheld strict data protection measures safeguarding sensitive customer information.
• Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.
• Used hand-held computer device to select fresh groceries for online customers daily.
• Moved, carried and loaded groceries into customer vehicle.
• Maximised customer satisfaction, suggesting suitable substitutes for dated or unavailable products.
• Trained new hires in picking and packing techniques.
• Worked quickly to pack orders and minimise product damage or shifting.
• Facilitated on-time delivery by efficiently bagging and labelling goods in appropriate staging area.
• Picked items for customer orders with focus on piece quality.
• Followed company standards and paid careful attention to customer requests.
• Responded swiftly to customer feedback resulting in constant improvement of services offered.

Dealing with customers on a day to day basis.

• Worked as a team member and able to carry out duties on my own.
• Working within safe and legal procedures.
• Accepting and unloading deliveries including reloading.
• Supervising overnight team.
• Working with the management to achieve targets whilst staying within budget.
• Training new colleagues.
• Ensured proper waste disposal practices were followed promoting environmental sustainability.
• Maintained a clean, organised workspace to ensure smooth daily operations.
• Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
• Promptly processed orders to maintain clean and tidy production area.
• Protected staff and guests by complying with health and safety regulations.
• Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.

• Organising raw materials for deliveries
• Excepting deliveries
• Stock control
• working with designers to pick materials needed
• organisation and planning of stock
• Ordering stock from suppliers