Michael Harrison

• Advanced Technical Support & Escalation Management
• End-User Support (Remote & Onsite)
• IT Solution Design & Implementation
• PowerShell Scripting & Automation (API Integration between systems)
• Project Leadership & Team Coordination
• Customer Communication & Stakeholder Management
• Internal IT Support & Infrastructure Maintenance
• Security Solution Deployment (e.g. Anti-Virus Rollouts)
• Process Improvement & Task Simplification
• Procurement & Vendor Management

• Managed networks and servers across twelve sites
• Managed a hub of four junior technicians
• Implemented a colocation setup with redundant Juniper switches, redundant Watchguard firewalls & redundant links for both 10Gbps DIA connection as well as redundant links to a L3VPN at our service provider with redundant links to 12 sites (Leased Line & SOGEA)
• Planned and implemented trust-wide 3cx phone system and began partner program for reselling to other non-trust schools. Implemented a failover system with 2 servers running on different clusters.
• Administer Office 365 tenants with Azure AD Connect, 3000+ Intune Devices, SharePoint & Teams. Performed multiple 365-to-365 migrations
• Implementation of Zabbix monitoring for all servers and network infrastructure
• Supporting Junior Technicians by dealing with escalations through the helpdesk and providing training to upskill the team
• Monitor and maintain Trust Veeam backup solution which includes making sure the trust maintains a 3,2,1 standard and testing backup integrity regularly by doing test restores.
• Implemented email filtering using Barracuda mail filtering
• Repair & replace hardware, both Server and Client
• Configured SRX routers for non-trust schools with BGP Peering with service provider network for failover between Leased Line & SOGEA

• Provided end user support via the helpdesk, email or telephone
• Monitor server Remote Monitoring System and raise support tickets for faults

At Monssi I was an apprentice studying business administration but as it was a small company my roles were varied. I flew UAVs for the purpose of aerial surveying and cinematography . Another role I held at Monssi was technical services which involved me repairing all IT systems and aircraft as well as helping clients with technical questions that also led to me working with our suppliers when the problem was not something I could fix myself.