Summary
Overview
Work history
Education
Community Involvement
Certification
References
Timeline
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MICHAEL HARRIS

Onich,Fort William

Summary

Experienced retail professional with a strong background in hospitality, known for a solid work ethic and personable nature. Skilled at maintaining high standards and delivering excellent customer service in fast-paced environments, while remaining calm under pressure. Seeking a new challenge to develop more technical skills and gain experience in a new environment.

Overview

10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Team leader

Home Bargains
Fort William, Highland
11.2024 - Current
  • Key Holder responsibilities
  • Responsible for carrying out daily safe and till checks
  • Leading busy fill shifts, delegating tasks to the team
  • Ensuring compliance with Home Bargains policies, procedures and store standards

Team Leader

The Cooperative
Ballachulish and Kinlochleven, Highland
10.2023 - 08.2024
  • Responsible for opening and closing the store, ensuring tasks and standards were achieved by set times.
  • Planned, organised, and assigned work tasks based on team capacity and priorities on shift.
  • Ensured team compliance with all cooperative policies, procedures, and quality standards.
  • Carried out tasks such as handling deliveries, price and stock changeovers, weekly banking.

Nightshift Lead

The Cooperative
Ballachulish, Highland
05.2023 - 09.2023
  • Restocked all areas with products to ensure shelves were well-stocked for the next business day while observing good stock rotation practices.
  • Ensured the store standards were returned to a high standard every shift for the store opening.
  • Delegated to other nightshift assistants to priorities tasks on shift.

Housekeeper and Landscaper

Inchree Centre
05.2021 - 05.2023
  • Carried out cleaning duties within rooms and self catering chalets, ensuring these were to the required standard.
  • Assisted with handling and unpacking laundry/linen duties.
  • Responsible for onsite grass and hedge cutting ensuring the site was well kept for guests.

Gatehouse/Security Attendant

Ben Nevis Distillery
09.2020 - 05.2021
  • Responsible for logging all visitors and contractors coming onto the distillery site.
  • Meet and greeted guests to the distillery.
  • Ensured compliance with COVID-19 guidance, temperature checks and track and trace etc.

General Assistant/Second Chef

Four Seasons Pub and Restaurant
05.2015 - 03.2020
  • Oversaw food preparation, cooking, and presentation to ensure quality and consistency.
  • Monitored food stock, waste levels, and ensured proper storage of ingredients.
  • Worked closely with the front-of-house staff to ensure smooth communication between kitchen and service staff.
  • Ensured compliance with health and safety regulations to prevent accidents and contamination.

Education

HND - Hospitality Management

City of Glasgow College
08.2017 - 06.2019

Bachelor of Arts - Business and Human Resource Management

University of the West of Scotland
09.2020 - 07.2024

Lochaber High School -

Lochaber High School
08.2015 - 05.2017

Kinlochleven High School - undefined

Kinlochleven High School
08.2011 - 06.2015

Community Involvement

Volunteer Special Constable (Police Scotland)

  • Supporting local policing operations on a voluntary basis
  • Recently joined Special Constable stationed in Fort William
  • Shifts carried out in spare time, flexible around work commitments
  • Initial training has developed communication skills, teamwork, responsibility, and decision-making

Certification

  • Full UK Driving License
  • Personal License Holder
  • Police Scotland Health Assessment (Optima Health)

- Medical and D&A test (Completed June 2025)

  • Ocean Youth Trust (2011)
  • Duke of Edinburgh Bronze Award (2015)


References

References available upon request.

Timeline

Team leader

Home Bargains
11.2024 - Current

Team Leader

The Cooperative
10.2023 - 08.2024

Nightshift Lead

The Cooperative
05.2023 - 09.2023

Housekeeper and Landscaper

Inchree Centre
05.2021 - 05.2023

Gatehouse/Security Attendant

Ben Nevis Distillery
09.2020 - 05.2021

Bachelor of Arts - Business and Human Resource Management

University of the West of Scotland
09.2020 - 07.2024

HND - Hospitality Management

City of Glasgow College
08.2017 - 06.2019

Lochaber High School -

Lochaber High School
08.2015 - 05.2017

General Assistant/Second Chef

Four Seasons Pub and Restaurant
05.2015 - 03.2020

Kinlochleven High School - undefined

Kinlochleven High School
08.2011 - 06.2015

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MICHAEL HARRIS