MICHAEL HARRIS
Onich,Fort William
Summary
Experienced retail professional with a strong background in hospitality, known for a solid work ethic and personable nature. Skilled at maintaining high standards and delivering excellent customer service in fast-paced environments, while remaining calm under pressure. Seeking a new challenge to develop more technical skills and gain experience in a new environment.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Team leader
Home Bargains
Fort William, Highland
2024.11 - Current
- Key Holder responsibilities
- Responsible for carrying out daily safe and till checks
- Leading busy fill shifts, delegating tasks to the team
- Ensuring compliance with Home Bargains policies, procedures and store standards
Team Leader
The Cooperative
Ballachulish and Kinlochleven, Highland
2023.10 - 2024.08
- Responsible for opening and closing the store, ensuring tasks and standards were achieved by set times.
- Planned, organised, and assigned work tasks based on team capacity and priorities on shift.
- Ensured team compliance with all cooperative policies, procedures, and quality standards.
- Carried out tasks such as handling deliveries, price and stock changeovers, weekly banking.
Nightshift Lead
The Cooperative
Ballachulish, Highland
2023.05 - 2023.09
- Restocked all areas with products to ensure shelves were well-stocked for the next business day while observing good stock rotation practices.
- Ensured the store standards were returned to a high standard every shift for the store opening.
- Delegated to other nightshift assistants to priorities tasks on shift.
Housekeeper and Landscaper
Inchree Centre
2021.05 - 2023.05
- Carried out cleaning duties within rooms and self catering chalets, ensuring these were to the required standard.
- Assisted with handling and unpacking laundry/linen duties.
- Responsible for onsite grass and hedge cutting ensuring the site was well kept for guests.
Gatehouse/Security Attendant
Ben Nevis Distillery
2020.09 - 2021.05
- Responsible for logging all visitors and contractors coming onto the distillery site.
- Meet and greeted guests to the distillery.
- Ensured compliance with COVID-19 guidance, temperature checks and track and trace etc.
General Assistant/Second Chef
Four Seasons Pub and Restaurant
2015.05 - 2020.03
- Oversaw food preparation, cooking, and presentation to ensure quality and consistency.
- Monitored food stock, waste levels, and ensured proper storage of ingredients.
- Worked closely with the front-of-house staff to ensure smooth communication between kitchen and service staff.
- Ensured compliance with health and safety regulations to prevent accidents and contamination.
Education
HND - Hospitality Management
City of Glasgow College
2017.08 - 2019.06
Bachelor of Arts - Business and Human Resource Management
University of the West of Scotland
2020.09 - 2024.07
Lochaber High School -
Lochaber High School
2015.08 - 2017.05
Kinlochleven High School - undefined
Kinlochleven High School
2011.08 - 2015.06
Community Involvement
Volunteer Special Constable (Police Scotland)
- Supporting local policing operations on a voluntary basis
- Recently joined Special Constable stationed in Fort William
- Shifts carried out in spare time, flexible around work commitments
- Initial training has developed communication skills, teamwork, responsibility, and decision-making
Certification
- Full UK Driving License
- Personal License Holder
- Police Scotland Health Assessment (Optima Health)
- Medical and D&A test (Completed June 2025)
- Ocean Youth Trust (2011)
- Duke of Edinburgh Bronze Award (2015)
References
References available upon request.
Timeline
Team leader
Home Bargains
2024.11 - Current
Team Leader
The Cooperative
2023.10 - 2024.08
Nightshift Lead
The Cooperative
2023.05 - 2023.09
Housekeeper and Landscaper
Inchree Centre
2021.05 - 2023.05
Gatehouse/Security Attendant
Ben Nevis Distillery
2020.09 - 2021.05
Bachelor of Arts - Business and Human Resource Management
University of the West of Scotland
2020.09 - 2024.07
HND - Hospitality Management
City of Glasgow College
2017.08 - 2019.06
Lochaber High School -
Lochaber High School
2015.08 - 2017.05
General Assistant/Second Chef
Four Seasons Pub and Restaurant
2015.05 - 2020.03
Kinlochleven High School - undefined
Kinlochleven High School
2011.08 - 2015.06