Michael Hamlett

• Grew business from initial £25,000 investment to multi million turnover.
• Customer at the heart with maintained 5 star reviews and repeat business.
• Managed daily operations by overseeing financials, key performance indicators, market trends managing the customer journey to create value and trust.
• Oversaw quality assurance procedures to deliver consistent product lines.
• Created clear company mission and vision statements, improving focus and motivation.
• Refined execution of project plans to overcome challenges and deliver high-quality results.
• Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
• Defined scope for wide range of projects.
• Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
• Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximise outreach.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
• Maintained currency on industry trends and developments, strengthening product and service knowledge.
• Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
• Negotiated with suppliers to reduce costs and achieve stable supply chains.
• Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.

• Building relationships amongst the largest blue chip companies in the world to develop business strategies and propositions through challenging, understanding and consultative approach, To create and win breakthrough and complex opportunities
• 10 years service revenue target £27.5Million - Achieved Revenue £41.8Million Traded Revenue.
• Develop and use Parcel and sales expertise with knowledge about Parcels & International marketplace and other complimentary insight to identify short and long-term opportunities to provide new revenue streams
• Seek to understand customer needs for solutions and offer consultancy expertise to explore needs in detail and propose solutions that can best fulfill client needs
• Lead and Collaborate working with Account Managers, Channel partners and Operations, Finance and other key stakeholders developing individual customer and Parcel sector sales plans to develop revenue Parcels pipeline over both short and medium term
• Develop new UK and international solutions, propositions, and products in conjunction with line of business
• Business, Parcel Specialists, and with 3rd parties specialists can be introduced to customers to win new revenue streams and increase Parcels market share
• Identify Parcel/International market trends and opportunities to sell standardized as well as new Parcels products to open new markets for customers and revenue streams.

• Manage a territory area across Kent and East Sussex responsible for 7-figure revenue targets, building relationships with businesses from SME to large corporate enterprises at mainly director level to educate them on the benefits of using Royal Mail and how to grow their business
• Business Development - self-generate new business opportunities from a start-up position selling a large range of e-commerce, distribution and direct marketing services to SME and corporate companies
• Account Management- Experienced at managing a large portfolio of clients, ensuring revenue stream whilst also developing additional business from new and existing clients
• Pitch / Presenting- Regularly pitch and present at director level and below encompassing a range of techniques from Power Point presentations, 1-2-1 meetings and conference calls
• Working to targets- Regular exceeds challenging sales targets and company KPI’s
• Leadership - Currently manage a small territory team consisting of 4 telesales executives who sell into the Kent and East sussex area
• Forecasting / Reporting- Required to forecast monthly and yearly sales targets
• Territory Meetings – Regular meetings with operations and the South East sales team in order share best practice and discussopportunities and threats
• Key Achievments
• I have never missed a target
• Nominated for National Sales Person Of the Year 4 times in a row
• Won many awards and prizes for contribution and outstanding sales figures
• Mentoring new started into the business to get them up and running and teach new skills
• New Product Team- Chosen to be a member of a pilot sales team launching a new product called “Complete Communications” 2012/13
• Selected to be Sales Effectiveness and Training lead for the South East Region 2013/14
• Selected to be Empolyee Parcels Champion for the South East Region 2014/15
• Winning Minds - 5 Day Course - I2I - Mike Finagan
• Sales Academy- Completed Mercuri International Sales Programme (ISMM).

• To Manage a territory area across Kent and East Sussex and build relationships with businesses at director level to educate them on the benefits of using directory and google advertising
• I was targeted for managing a virtual team to grow existing business and to generate new business.

• Won salesperson of the year, professional of the year and rising star voted internally and from clients.
• Collected customer and market feedback and reported information to company leadership for opportunites and trends.
• Hired and trained dedicated and high-achieving sales team members
• Mentored new starters and supported with field visits and analysis .
• Secured new clients with impactful pitches and presentations.
• Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
• Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Created and directed sales team training and development programmes.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
• Carried out sales visits to current and prospective customers.
• Increased year-on-year sales by 212%, implementing strategic business growth and retention initiatives.
• Set highest personal performance standards for self.

• Won Top Sales Person Award For 4th Quarter
• Sold Highest New Car Registrations Within The Group
• Maintaining A High Level Of Customer Service To Ensure Repeat Business
• Managed Own Diary Booking In Sales Appointments With Customers
• Qualifying All Customers To Maximise Revenue Opportunites And Meet Needs Of Customers
• Demonstrate Products or Services e.g Test Drive A Vehicle
• Following Through Telephone And Face To Face Enquiries To Conversion
• Cross Selling Of Financial Packages

Training Courses Completed -

• Understanding The Consumer Credit Act June 2004
• Customer Qualification Skills June 2004
• The Finance Challenge June 2004
• The Insurance Challenge June 2004
• The Joy Of Selling Jan 2004
• The Power Of Dreams Honda UK Jan 2004

• Responsible for achieving Sales Targets, KPI's Gross Sales, Warranties, Financial Products and Mobile Phone contracts.
• Achieved Top Saleman status (Flagship store)
• Cross selling of financial and insurance products
• Responsible for training weekend sales team
• Increased Sales by 126% between Stores
• Promoted to Team Leader at flagship store after 6 months