Michael Hamill

Key aspects of my role as Contract Engineer at WJ:

· Planning / scheduling work depending on the needs of the client and ensuring that this is carried out in the most efficient way.

· Coordination of operations across multiple sites daily by delegating tasks to the chargehand of each crew.

· Encourage team members to develop their skills whilst providing guidance and support in gaining further professional qualifications.

· Motivating crews to deliver high quality work on time.

· Manage and lead crews to ensure all work is completed safely, efficiently and compliant with Chapter 5 of the Traffic Signs Manual.

· Carrying out weekly audits on site, championing safety, standards and quality.

· Being reactive to the fast paced and unpredictable nature of each project, making important decisions whilst under pressure.

· Build and maintain strong relationships with all of our clients and customers, including local authorities and subcontractors.

· Seek continuous improvements and streamlining of processes to maximise efficiencies and eliminate waste.

· Create reports for clients and senior management to provide up to date information regarding progress of work.

· Taking responsibility for the outcome of the work. E.g. quality/ schedule/ cost.

· Providing out of hours support for crews working overnight, being first point of contact to address challenges and resolve issues faced on site.

• Carefully packaged finished products and prepared for shipment.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

• Resolved concerns with products or services to help with retention and drive sales.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Contributed to team meetings with valuable input, fostering a collaborative work environment.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.