Michael Hall
Spennymoor,Durham
Summary
Accomplished professional specializing in service delivery and quality assurance, with proven expertise in technical documentation and IT infrastructure. Strong skills in risk assessment and mitigation, complemented by visionary thinking and data analysis proficiency. Committed to leveraging these competencies to enhance service quality and drive organizational success.
Overview
27
27
years of professional experience
Work history
Senior Estates Services Manager
Thirteen Housing Group
Middlesbrough, North Yorkshire
2026.04 - Current
- Led team meetings to set performance goals and review progress regularly.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Improved response times, resulting in higher client satisfaction rates.
- Streamlined service operations by enhancing team collaboration and communication.
Head of Estates Services
Thirteen Housing Group
Middlesbrough, North Yorkshire
2020.08 - 2026.03
- Drove sustainability initiatives across all properties in line with environmental legislation requirements.
- Conducted property inspections on a regular basis, maintaining optimal conditions at all times.
- Negotiated contracts with service providers, securing best value for money whilst maintaining quality standards.
- Managed disposal or acquisition of properties as per strategic planning– ensured alignment with organisational goals.
- Implemented preventative maintenance programme to extend life of all estates' assets.
- Devised risk assessments policies within the estates department, promoting safety and compliance at all times.
- Ensured emergency response procedures were in place – enabled swift action during crises.
- Coordinated multiple projects simultaneously, ensuring timely completion and minimal operational interference.
- Streamlined workflows within the department through implementation of advanced technology solutions.
- Reviewed current facilities for identification of potential improvements and efficiencies.
- Oversaw refurbishment projects to improve infrastructure conditions without exceeding allocated budgets.
Senior FM Manager (Estates Services)
Thirteen Housing Group
Middlesbrough, North Yorkshire
2018.03 - 2020.08
- Coordinated cross-departmental collaboration for improved workflow.
- Identified growth opportunities through comprehensive market research.
- Analysed market trends to inform strategic decision-making processes.
- Piloted change management initiatives successfully improving organisational adaptability.
Grounds Maintenance Manager
Thirteen Housing Group
Middlesbrough, North Yorkshire
2017.01 - 2018.03
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Coordinated waste disposal, kept sites clean and tidy.
- Achieved well-tended grounds by supervising regular maintenance activities.
- Implemented pest control measures, ensured healthy vegetation growth.
Grounds Maintenance Manager
Karbon Homes
Chetser le Street, Durham
2014.05 - 2017.01
- Led preventative maintenance tasks, prolonged lifespan of equipment.
- Developed training programmes for improved staff skills.
- Prepared detailed work plans to meet project deadlines.
- Ensured safety standards with routine equipment inspections.
Community Caretaker Supervisor
Cestria Community Housing
Chester-le-Street, Durham
2009.01 - 2014.05
- Organised storage rooms efficiently; improved space utilisation.
- Provided assistance for minor repairs to ensure functionality of equipment.
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Facilitated arrangements for events, creating a welcoming atmosphere.
Various Private Sector positions
Sones Landscapes
Langley Moor, Durham
1999.04 - 2009.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
City & Guild Application Diploma - Applications
New College Durham
Durham 09/1996 - 04/1999
Level 3 - Horticulture
East Durham College
Durham 04/2010 - 06/2011
NVQ Level 2 - Horticulture
Houghall College
Durham 03/2005 - 03/2005
GCSEs - Various
Deerness Valley Comprehensive
Durham 09/1978 - 04/1983
Skills
- Service quality assurance
- Technical documentation writing
- IT infrastructure awareness
- Risk assessment and mitigation
- Visionary thinking
- Data analysis proficiency
- Service delivery expertise
Accomplishments
BALI Award for Employer Excellence. 2023
Timeline
Senior Estates Services Manager
Thirteen Housing Group
2026.04 - Current
Head of Estates Services
Thirteen Housing Group
2020.08 - 2026.03
Senior FM Manager (Estates Services)
Thirteen Housing Group
2018.03 - 2020.08
Grounds Maintenance Manager
Thirteen Housing Group
2017.01 - 2018.03
Grounds Maintenance Manager
Karbon Homes
2014.05 - 2017.01
Community Caretaker Supervisor
Cestria Community Housing
2009.01 - 2014.05
Various Private Sector positions
Sones Landscapes
1999.04 - 2009.01
City & Guild Application Diploma - Applications
New College Durham
09/1996 - 04/1999
Level 3 - Horticulture
East Durham College
04/2010 - 06/2011
NVQ Level 2 - Horticulture
Houghall College
03/2005 - 03/2005
GCSEs - Various
Deerness Valley Comprehensive
09/1978 - 04/1983