Michael Hale
Leicester,Leicestershire
Summary
Customer service professional with 4 years of experience in fast-paced industries, skilled in fostering positive customer relationships and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work history
Customer service assistant
Central Co-op
Leicester
11.2024 - 06.2025
- Ensured seamless service delivery through effective colleague communication.
- Maintained financial integrity of till while handling cash transactions accurately.
- Adapted to changes in store layout and product range, minimising service disruptions.
- Fostered a positive working atmosphere through strong team collaboration.
- Trained new staff members to ensure consistency in service delivery.
- Uphold company policies and procedures to maintain operational standards.
- Enhanced sales by providing informed product selection advice.
- Optimised checkout efficiency by mastering POS system operations.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Bartender waiter
Axe and Square
Leicester, Leicestershire
11.2023 - 11.2024
- Monitored guest wellbeing, addressing excess consumption and arranging transportation.
- Prepared ingredients and garnishes for cocktails and signature drinks.
- Inspected identification to verify customer age in compliance with legal standards.
- Maintained high sales averages through effective inventory management.
- Utilised POS systems to process orders swiftly and accurately.
- Served spirits, lagers, and stouts at the bar while ensuring cleanliness.
- Resolved guest complaints promptly by collaborating with kitchen staff and management.
- Provided attentive service to enhance guest satisfaction and reduce waiting times.
- Created visually appealing garnishes for cocktails, enhancing presentation standards.
- Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
- Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Monitored and managed bar supplies to minimise wastage and optimise cost-effectiveness.
- Kept bar and patron areas clean and sanitary in compliance with health and hygiene protocols.
- Upsold premium and specialty drinks to increase sales.
Customer service assistant
Central Co op
Leicester, Leicestershire
01.2023 - 11.2024
Sales associate
HMV
Leicester, Leicestershire
06.2022 - 01.2023
- Designed visually appealing merchandise displays to attract increased foot traffic.
- Conducted regular stock checks, ensuring optimal inventory levels.
- Resolved customer complaints promptly, enhancing retention rates.
- Facilitated efficient checkout processes to improve customer experience.
- Updated product labelling and pricing to accurately reflect discounts.
- Assisted shoppers with product selection, offering tailored recommendations.
- Monitored suspicious activities and reported them to security to prevent theft.
Sales assistant
Krispy Kreme
Leicester, Leicestershire
10.2021 - 07.2022
- Managed till operations to reduce customer waiting times during peak hours.
- Handled high-pressure situations to ensure seamless store operations.
- Addressed customer needs promptly, enhancing loyalty and positive feedback.
- Trained new staff members to foster a supportive working environment.
- Conducted daily inventory checks for accurate stock level management.
- Ensured timely stock replenishment to maintain product availability.
- Collaborated with team members to achieve sales targets efficiently.
- Resolved customer complaints through proactive problem-solving techniques.
Education
A-Levels - Sociology
WQE
Leicester 09/2021 - 06/2023
BTEC - Photography
Leicester College
Leicester 09/2023 - 06/2024
Access to HE - social sciences
Leicester College
Leicester 09/2024 - 06/2025
Skills
- Rapport establishment
- Customer Service
- Conflict Resolution
- Customer engagement
- Customer complaint management
- Composure under pressure
- Communication proficiency
Affiliations
- photography
References
References available upon request.
Timeline
Customer service assistant
Central Co-op
11.2024 - 06.2025
Bartender waiter
Axe and Square
11.2023 - 11.2024
Customer service assistant
Central Co op
01.2023 - 11.2024
Sales associate
HMV
06.2022 - 01.2023
Sales assistant
Krispy Kreme
10.2021 - 07.2022
A-Levels - Sociology
WQE
09/2021 - 06/2023
BTEC - Photography
Leicester College
09/2023 - 06/2024
Access to HE - social sciences
Leicester College
09/2024 - 06/2025
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