Michael Griffin
London,Middlesex
Summary
Criminology graduate with experience in both hospitality and higher education administration. I bring strong research, communication, and problem-solving abilities, developed through academic study and over two years in customer-facing roles. Most recently, I worked as a Teaching and Learning Administrator, further strengthening my organisational and interpersonal skills. I’m eager to apply my diverse experience in a professional setting and continue developing my career.
Overview
3
3
years of professional experience
Work history
Departmental Officer
University College London- UCL
Euston, London Borough of Camden
03.2025 - 07.2025
- Served as the first point of contact for a university department, providing front-of-office support to staff, students, and visitors via face-to-face interaction, email, and telephone.
- Responsibilities included handling incoming and outgoing posts, ensuring prompt distribution, maintaining the cleanliness and functionality of the staff room and coffee facilities, and supporting internal communications.
- Contributed to event planning by coordinating room bookings for university meetings and staff-led activities.
- Demonstrated strong organisational skills, attention to detail, and professional communication in a fast-paced academic environment.
Teaching and Learning Administrator
University College London- UCL
Euston, London Borough of Camden
03.2025 - 07.2025
- Provided comprehensive administrative support for teaching, learning, and assessment activities.
- Served as a key point of contact for academic staff and students, and ensuring smooth communication and effective coordination of academic processes.
- Key roles included managing and supporting academic projects, assisting students in module selection, ensuring timely student feedback on assessments, maintaining SharePoint sites, and handling student and staff queries.
- Developed strong skills in Microsoft platforms such as Excel, Outlook, and SharePoint to enhance data handling, communication, and collaborative working.
Bar and Front of House Worker
Harrow Arts Centre
Harrow, Middlesex
11.2024 - 03.2025
- Worked behind a bar where I serve customers efficiently during music performances and pantomimes, including preparing pre-ordered drinks for show intervals.
- Additional responsibilities included restocking fridges and ensuring the bar and surrounding areas are kept clean and organized.
- Supported the efficient flow of service, enhancing the overall guest experience and contributing to a welcoming and enjoyable atmosphere.
Bar and Floor Associate
The Swan and Castle- J D Wetherspoons
Oxford, Oxfordshire
10.2022 - 08.2024
- Worked behind the bar and on the floor serving customers, making drinks, clearing and resetting tables, managing online orders and dealing with customer issues and queries.
- A key element of my role was creating a welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Additional responsibilities included general bar duties such as managing stock, food deliveries and conducting regular checks to maintain hygiene standards.
Bartender
Shack Events
Wembley, Brent
06.2022 - 09.2022
- Worked as a bartender at high-profile events at Wembley Stadium, serving large volumes of customers in a fast-paced environment.
- Here I prepared and served beverages, handled transactions and maintained a clean and organised bar area.
Education
GCSEs -
Salvatorian College
Harrow, Middlesex 09/2014 - 06/2019
A levels -
St Dominic’s Sixth Form College
Harrow, Middlesex 09/2019 - 06/2021
Bachelor of Science - Criminology
Oxford Brookes University
Oxford, Oxfordshire 09/2021 - 05/2024
Skills
- Analytical and research skills: Proficient in analysing data and conducting detailed research, developed through academic work in criminology
- Communication: Strong written and verbal communication skills, with experience in delivering presentations and writing reports
- Customer service: Experienced in providing exceptional customer service, handling inquiries and resolving complaints in a high-pressure environment
- Teamwork: Ability to work collaboratively with diverse teams to achieve common goals and ensure smooth operations
- Problem-Solving: Skilled in identifying issues and developing effective solutions, both academically and in practical settings
- Organisational Skills: Proficient in structuring workflows, maintaining order, and managing resources systematically to enhance productivity and ensure smooth execution of tasks
- Microsoft Office: Proficient in Microsoft Office applications, with strong skills in Excel for data handling and organisation Able to use Word, Outlook, and SharePoint effectively to support communication, document management, and collaborative work
Timeline
Departmental Officer
University College London- UCL
03.2025 - 07.2025
Teaching and Learning Administrator
University College London- UCL
03.2025 - 07.2025
Bar and Front of House Worker
Harrow Arts Centre
11.2024 - 03.2025
Bar and Floor Associate
The Swan and Castle- J D Wetherspoons
10.2022 - 08.2024
Bartender
Shack Events
06.2022 - 09.2022
GCSEs -
Salvatorian College
09/2014 - 06/2019
A levels -
St Dominic’s Sixth Form College
09/2019 - 06/2021
Bachelor of Science - Criminology
Oxford Brookes University
09/2021 - 05/2024
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