Michael Graham
London
Summary
I am a highly motivated and diligent individual with a versatile professional background. I have extensive experience in administration, IT infrastructure and client/customer relations. I also have a keen interest in content creation, utilising software such as Adobe Creative Cloud. With a proven track record of demonstrating said expertise across multiple roles, at times within a singular role, showing my ability and preparedness to work both within and outside the scope. I hope to leverage my technical skills and client-focused approach to drive operational excellence in a dynamic organisation.
Overview
11
11
years of professional experience
Work History
Administration Receptionist/IT Infrastructure
Gleberoad Surgery
11.2022 - Current
- Quality assuring and editing company website as needed to help drive traffic. Using Google Analytics to track said website traffic, sending promotional emails and advertisements via social media when necessary.
- Managed reception duties as needed, including answering calls, dealing with bookings, enquiries, and complaints, as well as scheduling appointments and processing payments to support practice operations.
- Managed patient records with utmost confidentiality and accuracy, adhering to data protection regulations and ethical standards.
- Collaborated with healthcare professionals across disciplines to coordinate comprehensive care, facilitating seamless patient experiences.
- Maintained comprehensive patient records, documenting consultations, treatments, and outcomes.
- Handling the repair and maintenance of on-site hardware, as well as helping and advising healthcare professionals/colleagues on the use of our clinical software and other relevant software's.
QA Engineer/Project Management Coordinator
Bubltown
10.2021 - 07.2022
- Collaborating with city councils across the UK to promote our e-commerce application template, helping local companies with little media presence drive sales.
- Wrote and updated manual test cases, maintaining optimal operations for team productivity.
- Worked with Agile methodologies to accomplish project milestones, and meet demanding timelines.
- Performed extensive user interface testing on Windows, Android and IOS mobile devices.
- Collaborated with development teams to identify and rectify bugs before product launch, enhancing software reliability.
Courier Delivery Driver
Ocado
01.2020 - 08.2020
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Completed daily pre-departure inspection checklist before every shift.
- Met and surpassed productivity targets and quality standards.
- Notified management of vehicle safety concerns and issues.
- Operated motor vehicle safely and in line with UK highway code.
Activities Coordinator (Volunteering)
Viera Gray
01.2020 - 07.2020
- As an assistant, I was tasked with helping the head Activity Coordinator organise and prepare for any future activities or field trips out of the care home.
- Supervising and helping those living in the home with the current activity, or any other needs I was qualified to assist with.
IT Recruitment Consultant
MaM Buisness Intelligence
11.2018 - 11.2019
- Contacting clients to discuss current vacancies and positions. We worked closely with companies such as IBM, Accenture, BMW, and Porsche.
- Finding a suitably qualified candidate via LinkedIn or XING to discuss our current IT-related vacancies – some examples of these roles include Cyber Security Experts, Software Engineers, and Data Scientists.
- Calling our candidates and clients to discuss any new or ongoing opportunities, working as the link between both our clients and the candidates. This required a high level of confidence and communication, while also exercising the patience to work with both parties consistently and efficiently.
Payroll Administrator
Mantra Recruitment Ltd.
09.2016 - 12.2017
- Supported and delivered compliant, accurate monthly payroll and associated pension schemes.
- Handled employee queries regarding pay, tax codes, and deductions, providing clear, informative responses to promote understanding.
- Collaborated with HR to effectively manage absence reporting, updating staff payments accordingly.
- Prepared and processed monthly and bi-weekly payroll documentation for timely disbursement.
IT Infrastructure Technician
Agilisys
01.2016 - 07.2016
- Assembling and disassembling PCs and other hardware.
- Working on the maintenance of company software and hardware across offices.
- Handling the sales of IT equipment (typically in bulk) to Hammersmith and Fulham Council, as well as other tech companies.
Sales Assistant (Work Experience)
M&S
09.2014 - 09.2014
- Provided customer support by answering queries, solving issues, and resolving complaints.
- Taking charge of stock checks and organising the workspace.
- Handling and counting the daily earnings from each till.
Education
Higher National Diploma - Computer Science/Computing
RHACC
Christ's School
Skills
- Adobe Creative Cloud (Illustrator, Photoshop, Premiere)
- MS Office and computing literacy
- Excellent customer care and client relations
- Verbal and written Communication
- Software installation, configuration, and troubleshooting
- Hardware assembly, repair, and upgrades
- Multitasking efficiency with great attention to detail
Hobbies and Interests
- Content Creation
- Gaming
- Gym/Sport
- Socialising with friends and family
Timeline
Administration Receptionist/IT Infrastructure
Gleberoad Surgery
11.2022 - Current
QA Engineer/Project Management Coordinator
Bubltown
10.2021 - 07.2022
Courier Delivery Driver
Ocado
01.2020 - 08.2020
Activities Coordinator (Volunteering)
Viera Gray
01.2020 - 07.2020
IT Recruitment Consultant
MaM Buisness Intelligence
11.2018 - 11.2019
Payroll Administrator
Mantra Recruitment Ltd.
09.2016 - 12.2017
IT Infrastructure Technician
Agilisys
01.2016 - 07.2016
Sales Assistant (Work Experience)
M&S
09.2014 - 09.2014
Christ's School
Higher National Diploma - Computer Science/Computing
RHACC
Similar Profiles
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Ashrith YelavartiAshrith Yelavarti
Medical Scribe at UNC Orthopedic Spine Surgery & UNC Podiatry SurgeryMedical Scribe at UNC Orthopedic Spine Surgery & UNC Podiatry Surgery
Johanna YinglingJohanna Yingling
Medical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic SurgeryMedical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic Surgery
Akira BonneyAkira Bonney
Snowboard instructor assistant at snow campSnowboard instructor assistant at snow camp
Keaun SolinasKeaun Solinas
Logistics Coordinator at Shop.com/Market United KingdomLogistics Coordinator at Shop.com/Market United Kingdom