Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michael Gonzalez

Student and Bar Staff Member
Manchester

Summary

Dependable and hardworking bar staff member, passionate about creating a welcoming atmosphere and exceeding customer expectations. Extensive experience working behind a bar, and can be relied upon to maintain the highest standards of customer care whilst creating a pleasant, safe, and welcoming environment for customers. I plan to further my experience by continuing to work in hospitality alongside my studies at the University of Manchester.

Overview

4
4
years of professional experience

Work History

Concession Supervisor

Manchester City Football Club
Manchester
08.2024 - Current
  • Supervise a team of staff on match days in a high-traffic food and alcohol concession area at the Etihad Stadium.
  • Ensure consistent and exceptional customer service for fans in a fast-paced, high-pressure environment.
  • Manage inventory, and team management to meet performance targets and maintain operational efficiency
  • Address customer inquiries and resolve complaints efficiently to provide a positive match-day service experience.
  • Enhanced guest experience by training staff in exceptional customer service skills.

Bar/Front of House Team Member

Sawyers Arms, Mitchells and Butlers
Manchester
02.2024 - 07.2024
  • Company Overview: Working for Mitchells and Butlers at Sawyers Arms in Manchester, creating numerous cocktails and serving a variety of alcoholic beverages.
  • Utilise good product knowledge to provide customers with accurate and thoughtful recommendations
  • Maintained a clean and organised bar area, ensuring compliance with health and safety standards
  • Primarily work behind the bar serving alcoholic and non-alcoholic beverages
  • Working for Mitchells and Butlers at Sawyers Arms in Manchester, creating numerous cocktails and serving a variety of alcoholic beverages.

Bar/Front of House Team Member

Devonshire Arms, Mitchells and Butlers
London
05.2023 - 09.2023
  • Company Overview: I was working for Mitchells and Butlers at the Devonshire Arms, in Kensington London, creating numerous cocktails and serving a variety of alcoholic beverages.
  • Maintained a clean and organised bar area, ensuring compliance with health and safety standards
  • Anticipated and responded to customer needs, resulting in increased customer satisfaction
  • Completed required training for Mitchells and Butlers per company policy
  • Assisted in the achievement of an all-green card score in 2023
  • I was working for Mitchells and Butlers at the Devonshire Arms, in Kensington London, creating numerous cocktails and serving a variety of alcoholic beverages.

Assistant Teacher

Westminster Synagogue
London
09.2021 - 05.2023
  • Review lesson materials with students individually or in small groups
  • Build strong professional relationships with colleagues
  • Maintain classrooms clean and properly sanitized
  • Review lesson materials with students individually or in small group
  • DBS Certified

Intern

Volvita
London
04.2021 - 06.2021
  • Sorted and organized files and spreadsheets
  • Contributed to content creation for start-up company website

Education

Bachelor of Arts - Politics and Chinese

University of Manchester
Manchester
09.2023 -

IB Diploma Program -

Southbank International School
London
01.2021 - 06.2023

Skills

Organisation

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Additional Information

Additional Skills
• Confident in cocktail preparation and high-volume alcohol service
• Experienced in supervising and training bar teams
• Familiar with POS systems and cash handling
• Comfortable in fast-paced and high-pressure environments
• Strong communication and interpersonal skills

Timeline

Concession Supervisor

Manchester City Football Club
08.2024 - Current

Bar/Front of House Team Member

Sawyers Arms, Mitchells and Butlers
02.2024 - 07.2024

Bachelor of Arts - Politics and Chinese

University of Manchester
09.2023 -

Bar/Front of House Team Member

Devonshire Arms, Mitchells and Butlers
05.2023 - 09.2023

Assistant Teacher

Westminster Synagogue
09.2021 - 05.2023

Intern

Volvita
04.2021 - 06.2021

IB Diploma Program -

Southbank International School
01.2021 - 06.2023
Michael GonzalezStudent and Bar Staff Member