Michael Goll-Cauve
Maidstone,Kent
Summary
Experienced Software Asset Management (SAM) professional with expertise in enterprise software licensing, compliance, and IT Asset Management (ITAM). Skilled in managing software renewals, licence optimisation, and vendor coordination across complex environments. Proven track record advising corporate clients on compliance, contract interpretation, and software asset governance. Fluent in English and French.
Overview
12
12
years of professional experience
Work history
Software Licensing Analyst / Administrator
Computacenter
London
2024.07 - Current
- Manage enterprise software license renewals, ensuring compliance and continuity of maintenance agreements across a large-scale environment
- Maintain and update software asset records, including entitlements, proof of licenses, and maintenance contracts across internal systems and SharePoint
- Process and manage licensing requests via BMC Remedy (ITSM), supporting IT teams and ensuring accurate license provisioning and user access
- Track upcoming renewals and proactively raise service requests up to six months in advance to ensure effective license lifecycle management
- Produce monthly reports and analysis on license renewals, expiry dates, and compliance status
- Administer vendor licensing portals (including JetBrains, Atlassian, IBM, Cisco, Red Hat and others), managing license allocation, user access, and distribution of license keys to stakeholders
- Support software license provisioning across multiple enterprise vendors, ensuring accurate and timely allocation within a complex environment
- Collaborate with IT Procurement and Commercial teams to ensure accurate licensing data, contract alignment, and compliance governance
Licensing & Customer Success Specialist
Deloitte
London
2022.04 - 2023.09
- Supported enterprise and SMB clients in software licensing, compliance, and IT Asset Management (ITAM) across multiple corporate accounts.
- Conducted licensing reviews, analysed software usage, entitlements, and contracts to identify compliance risks and optimisation opportunities.
- Delivered actionable insights and reports to IT, procurement, and executive stakeholders, helping clients optimise software deployment and license utilisation.
- Provided guidance and light-touch onboarding to IT teams and end users on licensing best practices and ITAM processes.
- Collaborated with Customer Success, Account, and technical teams to support adoption, retention, and software governance initiatives.
- Managed high-volume licensing requests efficiently, ensuring accurate license provisioning and alignment with compliance requirements.
- Utilised software asset management tools (e.g., SCCM, Intune, SaaS portals) and reporting tools (e.g., Power BI) to monitor, analyse, and report on license usage.
- Supported licensing migrations and contract consolidations to streamline client software portfolios and ensure compliance.
Finance specialist
TJX Europe
London
2020.12 - 2022.03
- Processed and reconciled invoices in Oracle, including PO and non-PO coding, ensuring compliance with team SLAs.
- Investigated and cleared aged creditors, debit balances, and month-end reconciliation issues.
- Supported internal business stakeholders in the Procure-to-Pay (P2P) process, including handling Direct Debit payments.
- Managed debit/credit notes, VAT queries, and bank details to ensure accurate financial records.
- Assisted with month-end subledger close and balance sheet reconciliations.
Senior Customer Service Coordinator
Brompton
London
2019.05 - 2020.05
- Provided bilingual (French/English) support to dealers and customers, managing inquiries, e-commerce returns, and technical documentation.
- Coordinated repair logistics, dealer training, and represented the company at events and exhibitions.
Contract Manager (Replacement)
Capital Centric
London
2019.01 - 2019.03
- Developed supplier and client relationships, negotiated rates, and sourced new venues for tourism services.
- Supported onboarding of partners to platforms, managed reservations, and resolved client/supplier issues.
Contract Executive
Jac Travel – WebBeds
London
2017.10 - 2018.12
- Managed hotel inventory, contracts, and supplier relationships across European destinations.
- Negotiated offers, monitored competitor pricing, and supported contract administration and reporting.
Customer Service Advisor
TfL Visitor Centre
London
2016.08 - 2017.08
- Assisted French and English-speaking visitors with transport tickets, refunds, and sightseeing arrangements.
- Sold and advised on top London attractions and theatre experiences.
Corporate Lifestyle Manager
Quintessentially
London
2014.01 - 2016.06
- Managed VIP corporate accounts (e.g., HSBC, MasterCard, Ferrari), curating luxury travel and lifestyle experiences.
- Delivered bespoke itineraries, coordinated payments, and upsold privileges based on client preferences.
Education
Bachelor - Foreign Languages, Literature and Cultures
Universite d'Angers
FranceSkills
- Software Asset Management & Licensing: Software Licensing (SAM, SCCM, Intune, SaaS portals), IT Asset Management (ITAM), License Compliance, License Renewal & Vendor Management, Remedy, SharePoint, License Portal Administration (JetBrains, OpenText, Atlassian, Cisco, RedHat, VMware, etc)
- Data Analysis & Reporting: Microsoft Excel (Pivot Tables, VLOOKUP), Power BI, IBM Cognos Analytics, Oracle E-Business Suite, SAP
- IT & Enterprise Tools: Salesforce, Zendesk, CRS, Magento, Google Analytics, Google Ads
- Professional & Business Skills: Stakeholder Management, Financial Risk Management, Project Management, Customer Service & Support, Negotiation, Problem Solving, Multi-tasking & Prioritization
Timeline
Software Licensing Analyst / Administrator
Computacenter
2024.07 - Current
Licensing & Customer Success Specialist
Deloitte
2022.04 - 2023.09
Finance specialist
TJX Europe
2020.12 - 2022.03
Senior Customer Service Coordinator
Brompton
2019.05 - 2020.05
Contract Manager (Replacement)
Capital Centric
2019.01 - 2019.03
Contract Executive
Jac Travel – WebBeds
2017.10 - 2018.12
Customer Service Advisor
TfL Visitor Centre
2016.08 - 2017.08
Corporate Lifestyle Manager
Quintessentially
2014.01 - 2016.06
Bachelor - Foreign Languages, Literature and Cultures
Universite d'Angers