Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Michael Gibney

Michael Gibney

Hibaldstow,North Lincolnshire

Summary

With my extensive experience in providing expert advice and guidance on a range of home entertainment products and managing complex networks for local businesses, I am confident in my ability to bring value to any team.

My technical skills and expertise in troubleshooting and providing effective solutions, as well as my strong customer service skills, allow me to build and maintain strong relationships with customers and clients.

I possess excellent communication skills and the ability to work independently or as part of a team to achieve common goals and objectives.

My flexibility and adaptability, along with my strong organisational and problem-solving skills, make me an asset to any organisation.

I am 100% committed to delivering exceptional service and support, and I am passionate about staying up-to-date with the latest technology developments.

Overview

20
20
years of professional experience
9
9
years of post-secondary education

Work history

Home network consultant

DigiView
Grimsby, North East Lincolnshire
09.2014 - 12.2018

As a home entertainment consultant for Digiview, I provided expert advice and guidance to customers on a range of home entertainment products, including televisions, audio systems, and streaming devices. In addition, I offered an additional service of visiting customers' homes to set up their electrical equipment and provide advice on how to get the most out of their tech. This personalised service helped build strong relationships with customers and exceed their expectations, leading to increased customer satisfaction and loyalty.

I also had the responsibility of managing and maintaining networks for local businesses, ensuring that their systems were running efficiently and effectively. This required a strong understanding of networking technologies and protocols, as well as the ability to troubleshoot issues quickly and efficiently. Through my dedication to providing excellent service and support, I was able to help businesses stay connected and productive. Through my commitment to providing exceptional service and my passion for technology, I was able to contribute to the success of the Digiview team.

Employment Coach

Working links
Scunthorpe, North Lincolnshire
10.2011 - 10.2013

As an employment coach for the long-term unemployed, I was responsible for providing personalised job coaching services to individuals who faced significant barriers to employment. I worked closely with clients to develop tailored job search strategies, identify job opportunities, and provide ongoing support and guidance throughout the job search process. Through my coaching, I helped numerous individuals gain confidence, acquire new skills, and secure meaningful employment. By building strong relationships with clients and understanding their unique needs and goals, I was able to make a positive impact on their lives and help them achieve long-term success in their careers.

Recruitment Consultant

Primetime recruitment
Grainsby, Lincolnshire
04.2008 - 06.2011

As a recruitment consultant for Primetime Recruitment in Grimsby, I was responsible for building and maintaining relationships with clients across various industries. During my tenure, I achieved a significant contract with Youngs, where I was the only consultant to successfully place staff within the company. This achievement helped establish my reputation and credibility as a recruiter, and I continued to build on this success by growing my client base from 0 to 250 staff across all industries within just 12 months. Through my dedication and commitment to providing excellent service, I was able to exceed client expectations and help them find the right candidates for their business needs. Building direct relationships with directors of the companies.

Holiday Entertainer

Haven Holidays
Bourne, Lincolnshire
12.1998 - 01.2007

As a vocalist entertainer at Haven Holiday camps, I performed live music shows covering a variety of genres and styles to engage guests of all ages. Additionally, I participated in hosting karaoke, dance parties, and talent shows to create a fun and memorable experience for the guests. With the support of the Haven entertainments team, I was able to showcase my creativity and unique style on stage. This experience allowed me to connect with people through the power of music and develop my skills as a vocalist entertainer, Thus giving me excellent people skills.

Education

Foundation Degree in Science - Digital & Technology Methodologies

Grimsby Institute
Grimsby
09.2019 - 07.2023

GCSEs - Music, Maths, History, English, Science

St Mary's Catholic High School
Grimsby
09.1994 - 06.1999

Skills

  • Excellent communication skills, both verbal and written, gained from dealing with customers, clients, and colleagues on a daily basis
  • Strong technical skills and expertise in home entertainment products, including televisions, audio systems, and streaming devices
  • Proficiency in troubleshooting technical issues and providing effective solutions in a timely manner
  • Experience in managing and maintaining networks for local businesses, including the ability to design and implement network solutions and provide ongoing support and maintenance
  • Strong customer service skills, including the ability to build and maintain strong relationships with customers and clients
  • Ability to work independently and as part of a team to achieve common goals and objectives
  • Organizational skills and attention to detail, gained from managing multiple projects and tasks simultaneously
  • Flexibility and adaptability, demonstrated through working on a 24/7 call line and being able to respond to customer needs promptly
  • Problem-solving skills, including the ability to think creatively and outside the box to resolve complex issues
  • Sales and marketing skills, gained from selling products and services to customers and clients

Languages

English
Native

Timeline

Foundation Degree in Science - Digital & Technology Methodologies

Grimsby Institute
09.2019 - 07.2023

Home network consultant

DigiView
09.2014 - 12.2018

Employment Coach

Working links
10.2011 - 10.2013

Recruitment Consultant

Primetime recruitment
04.2008 - 06.2011

Holiday Entertainer

Haven Holidays
12.1998 - 01.2007

GCSEs - Music, Maths, History, English, Science

St Mary's Catholic High School
09.1994 - 06.1999
Michael Gibney