MICHAEL FRIMPONG
ACCRA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TEAM LEAD- SUPPORT WORKER/DOCTORS ASSISTANT
DOCTORS ON DUTY CLINIC
12.2021 - 10.2023
- Comply with all hospital rules, regulations, and procedures
- Assisted patients with basic needs such as washing, dressing and maintaining their hygiene
- Helped patient in and out of object such as beds, chair and baths using hoisting equipment
- Work closely with other healthcare professionals such as nurses, physicians to provide patient with exceptional care
- Assisted in ordering, sorting and administering medicine to patients, organizing according to doctor requirements
- Assisted patients with showering, cleaning and toileting duties as requested
- Helped improve the mental well-being of the lonely and vulnerable by planning exciting activities while carrying out care activities
- Provide a friendly, compassionate, and proactive approach throughout service.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
TEAM LEAD- CUSTOMER SERVICE ADVISORY
GPRTU, Accra-Ghana
06.2021 - 12.2021
- Answer customer's enquiries and resolve issues in an efficient timely manner
- Providing adequate information about product and service
- Taking orders from customers
- Processing payment of customers
- Addressing complaint
- Selling ticket to customers.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Team Lead- Customer Service Attendant
MIMIS DENTAL LABORATORY
06.2019 - 05.2020
- Handling emails request by looking customer's orders on the support system and creating a ticket
- Addressing clients issues such us quality and delivering dates
- Responding to emails and phone calls regarding to dental cases
- Managing customers queries and complaint and implementing solutions to address customer request.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Bus Manager
OA TRAVEL AND TOUR
09.2018 - 05.2019
- Responsible for security of the bus, ensuring safety of passengers and dealing with any issues that arise during the journey
- Providing advice and guidance to on-bus team ensuring consistent, excellent customer service
- Managing overall financial responsibility for any cash transaction made on board and checking tickets.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
- Improved overall passenger satisfaction by implementing efficient scheduling and route planning.
- Developed strong teamwork among drivers through collaborative trainings and team-building activities.
- Conducted regular safety audits to identify potential risks and implement corrective actions as needed.
- Improved route timeliness by conducting regular analyses of traffic patterns and adjusting schedules accordingly.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Environmental Officer
WA MUNICIPAL ASSEMBLY
09.2017 - 08.2018
- Awareness creation on radio
- Identifying nuisance and property that needs help
- Quarterly report writing
- Visiting nuisance prone sites for checks
- Abatement of nuisance
- Providing receipts for clients.
Education
Bachelor of Arts - Environment And Resource Management
UNIVERSITY FOR DEVELOPMENT STUDIES
GHANA09.2017
Diploma In Integrated Management Studies -
UNIVERSITY FOR DEVELOPMENT STUDIES
TAMALE - GHANA09.2014
Skills
- Excellent communication and interpersonal skill
- Good at field data collection and interpretation
- Outstanding ability to work with little supervision
- Accuracy and attention to detail
- Innovative
- Time management
- Problem-solving
- Coaching and Mentoring
- Complaint resolution
- Regulatory Compliance
- Human Resources Management
- Problem-Solving
- Teamwork and Collaboration
Certification
National service, 2017
Languages
English (fluent)
Twi (fluent)
Hausa (fluent)
Volunteering Activities
Supervisor for LLIN bed net distribution, 2013, 2014
Leadership Experience
African Pathfinders, Vice secretary, 2015
Hobbies and Interests
- Data and Reading
- Playing and watching soccer
Timeline
TEAM LEAD- SUPPORT WORKER/DOCTORS ASSISTANT
DOCTORS ON DUTY CLINIC
12.2021 - 10.2023
TEAM LEAD- CUSTOMER SERVICE ADVISORY
GPRTU, Accra-Ghana
06.2021 - 12.2021
Team Lead- Customer Service Attendant
MIMIS DENTAL LABORATORY
06.2019 - 05.2020
Bus Manager
OA TRAVEL AND TOUR
09.2018 - 05.2019
Environmental Officer
WA MUNICIPAL ASSEMBLY
09.2017 - 08.2018
Bachelor of Arts - Environment And Resource Management
UNIVERSITY FOR DEVELOPMENT STUDIES
Diploma In Integrated Management Studies -
UNIVERSITY FOR DEVELOPMENT STUDIES
National service, 2017
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