Michael Finlay

• - Led operational strategy for the first UK franchise of Miniso, overseeing multi-site management and growth initiatives.
  - Managed and developed a team of Area Managers to consistently exceed KPIs and maintain high standards of customer service and operational excellence.
  - Implemented cost optimization strategies with suppliers, resulting in improved profitability and streamlined operations.
  - Directed financial planning and analysis to support strategic decision-making and ensure robust financial performance.
  - Collaborated with stakeholders, including shareholders and MD, to continuously refine growth strategies and align with organizational goals.

• Directed multi-country operations, promoting cohesive and aligned company culture across diverse regions.
  Oversaw performance of Operations and E-commerce Managers, driving commercial success
  through data-driven decision-making and rigorous KPI management.
  Delivered comprehensive financial reviews and forecasting to support business planning and sustainability.
  Collaborated with senior leadership to develop and communicate short, medium, and long-term strategies.
  Fostered environment of continuous improvement, optimizing processes and maintaining high operational standards.

- Managed a portfolio of franchise and corporate stores, including flagship locations, ensuring the
consistent achievement of KPIs.
- Provided strategic leadership and mentorship to store managers, enhancing staff development and
customer engagement.
- Implemented performance management frameworks to maintain high standards in service delivery
and operational efficiency.
- Coordinated cross-functional collaboration with HR, loss prevention, and training teams to meet
business objectives.

Managed day-to-day store operations, lead team of 15 to deliver consistent financial and customer service results.
- Developed and executed store-level strategies to boost sales and customer satisfaction.
- Recruited, trained, and developed staff to ensure operational readiness and service excellence

• Held various roles, building foundational retail and customer service expertise.