Summary
Overview
Work history
Education
Skills
Languages
Timeline
OfficeManager
Michael Fernandez

Michael Fernandez

redhill,surrey

Summary

Highly-skilled IT Support Technician with [Number] years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.

Overview

3
3
years of professional experience

Work history

Picker and packer

Premier Work Support
business central North, West Sussex
10.2023 - Current
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Complied with health and safety by responsibly using equipment.
  • Kept clean working area, reporting any issues to management.
  • Packaged products using skin wrap machines.
  • Processed orders using handheld scanners with speed and precision.
  • Safely moved and stored stock to protect company assets.
  • Accurately packed and picked high-volume orders in fast-paced environments.
  • Verified final dispatches for quality, accuracy and consistency.
  • Labelled and organised packages for accurate deliveries.
  • Recorded daily productivity and customer information.
  • Completed work orders and packing slips with accuracy.
  • Sorted stock to prepare for processing activities and increase efficiency.

Sr Exchange server Support

Concentrix
Bangalore, India, Karnataka
07.2020 - 03.2023
  • Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
  • Contributed planning abilities and use forecasts to development of long-term network road map.
  • Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
  • Evaluated network performance to optimise traffic flow, maintain security and improve processes.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Managed encryption platforms and policies to preserve business data.

Education

A-Levels - Science

National Institute of Open Schooling
India
06.2003 -

Skills

  • Team player
  • Attention to detail
  • Office 365
  • Windows Server [Number], [Number]
  • Remote access technology
  • MS Exchange
  • Active Directory
  • Troubleshooting network issues
  • Local workstations
  • Customer communication

Languages

English
Fluent
Hindi
Intermediate
Tamil
Intermediate

Timeline

Picker and packer

Premier Work Support
10.2023 - Current

Sr Exchange server Support

Concentrix
07.2020 - 03.2023

A-Levels - Science

National Institute of Open Schooling
06.2003 -

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Michael Fernandez