Michael Faleye
Rochdale, Manchester
Summary
Dedicated and detail-oriented professional with strong skills in Microsoft Office and excellent communication abilities. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced in handling complex administrative tasks and providing outstanding customer service. Seeking to leverage my skills and experience as a Visa Immigration Officer to contribute effectively to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Full of Life Support Group
London, UK
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Support Worker
Locumed Ltd
London, UK
10.2022 - 02.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Customer Service Representative
Ace Mall
Ogbomoso Nigeria
04.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Receptionist
Global Links Tech
Oyo State, Nigeria
05.2018 - 03.2020
- Greeted and assisted visitors, ensuring a welcoming environment
- Managed the front desk, including handling calls, emails, and scheduling appointments
- Maintained a neat and organized reception area
- Utilized Microsoft Outlook to manage calendars and appointments
- Provided administrative support to various departments as needed.
Education
MSc Quantity Surveying - Quantity Surveying
Nottingham Trent University
Nottingham, UK09.2022
Bachelor Of Technology - Urban And Regional Planning
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 06.2021
GSCE - Sciences
God’s Blessing Comprehensive College
Ibadan, Oyo State, Nigeria 07.2014
Primary School Certificate - Primary School Certificate
Achievers Nursery And Primary School
Ibadan, Oyo State, Nigeria 07.2008
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Customer service oriented with strong problem-solving skills
- Attention to detail and accuracy
- Organization skills
- Time Management
- Customer/Client relations
- Data inputting
Certification
Microsoft Office Specialist Certification, Microsoft, 01/01/19
Hobbies
Travels
Art
Music
Video games
Football
Languages
English
Upper intermediate (B2)
Timeline
Receptionist
Full of Life Support Group
02.2023 - Current
Support Worker
Locumed Ltd
10.2022 - 02.2023
Customer Service Representative
Ace Mall
04.2020 - 07.2022
Receptionist
Global Links Tech
05.2018 - 03.2020
MSc Quantity Surveying - Quantity Surveying
Nottingham Trent University
Bachelor Of Technology - Urban And Regional Planning
Ladoke Akintola University of Technology
GSCE - Sciences
God’s Blessing Comprehensive College
Primary School Certificate - Primary School Certificate
Achievers Nursery And Primary School