Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Michael Ellison

Greater Manchester

Summary

Reliable and driven professional with expertise in office operations coordination and team collaboration. Strong organizational and administrative skills enhance workflow efficiency and team cohesion. Proficient in spreadsheet creation, budgeting oversight, and performance management, leading to improved operational outcomes. Skilled in business writing, presentation development, and crisis management, leveraging Microsoft Office and CRM systems for organizational success.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Office Manager

Intact Projects
Greater Manchester, Stockport
02.2019 - 05.2025
  • Ensuring staff compliance with Statement of Purpose and Function of home
  • Exhibiting strong leadership to guide and empower staff team in delivering high standard of professional childcare, striving for optimal outcomes for each young person.
  • Exhibiting knowledge, implementing, and advising staff on all relevant legislation for Children’s Homes.
  • Exhibit comprehensive knowledge of Children’s Homes Regulations 2015, Quality Care Standards, and SCCIF, facilitating measurement and evaluation of home performance
  • Work cohesively and in partnership with team members and other professionals
  • Ensuring that young people receive a sensitive residential service which best meets their individual social, racial, psychological, educational, cultural, physical identity and health care needs
  • Ensuring staff team implements and adheres to correct Channels and Choices Safeguarding Policy, Working Together 2019 and Local Authority Safeguarding procedures
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Facilitate communication with Local Authority Social Workers regarding all significant events, incidents, important changes and physical interventions within 24 hours.
  • Execute all administrative tasks essential for efficient operation of home in accordance with Channels and Choices Policies and Procedures.
  • Ensuring that the home is fit for purpose by ensuring that Fire Regulations and Health and Safety Regulations are met, Quality Assurance and Regulation 44 Reports action points are addressed promptly.
  • Assisting Manager in performance and development of staff through regular supervisions and annual appraisal process.
  • Led on-call duty system by effectively guiding and directing staff during shifts.
    Participated actively in on-call duty to ensure smooth operational continuity.
  • Fulfil appropriate training within required timeframes, ensuring maintenance of up-to-date training record.
  • Performing additional duties as deemed appropriate periodically.
  • Oversaw recruitment processes, attracting top-tier talent for team expansion.
  • Coordinated staff holiday schedules ensuring seamless workflow continuity.

Deputy Manager worker

Proactive Care
Greater Manchester, Manchester
03.2016 - 02.2019
  • Facilitate support and structure for children in home, ensuring appropriate levels and standards of individual care.
  • Maintain standards of good practice consistently, development of life skills, activities, education, social skills and personal skills.
  • Sustain and generate essential records and reports to facilitate smooth, efficient operation of home.
  • Engage on a shift basis by rota, showcasing commitment and adaptability to facilitate efficient operation of home.
  • to undertake training and apply learning within home.
  • Serve as key worker and link worker for individual children under supervision, encompassing befriending, advising, and advocacy when required.
  • Where applicable, to attend and contribute to any review, case conference and planning meeting as required.
  • Facilitate design, implementation, and review of activities and plans to manage children's stay effectively
  • Facilitate introduction of new staff through provision of work shadowing opportunities and enhance staff development by supporting and monitoring.
  • Facilitate good practice standards within company by identifying and highlighting service shortfalls while planning development methods to address such shortfalls.
  • Ensure safeguarding and promotion of welfare and health for every child in care, including protection against harm and exploitation.
  • Convey and document concerns impacting matters related to any child.
  • Oversee supervision and appraisals while monitoring practice standards within staff complement.
  • Spearhead shifts, guide and direct personnel
  • Collaborating effectively with Ofsted
  • Deputies during absence of deputy manager or registered manager

Business Development Manager

Baltic Training Services
Durham, Durham
06.2015 - 03.2016
  • Secured new business opportunities by cultivating strong relationships with potential clients.
  • Led cross-functional teams to deliver complex projects on time and budget.
  • Spearheaded training programmes, enhancing team capabilities.
  • Developed strategic partnerships for sustained growth.
  • Handled crisis situations effectively, minimising impact on business operations.
  • Negotiated contracts with vendors to secure best possible terms.
  • Unveiled new revenue streams through diversification strategies.
  • Executed successful product launches, driving market penetration.
  • Devised comprehensive business plans, enabling sustainable growth.
  • Delivered excellent customer service by addressing queries promptly and effectively.
  • Identified market trends, resulting in enhanced product offerings.
  • Conducted market research to identify potential business opportunities.
  • Fostered client relationships, leading to increased brand loyalty.
  • Optimised operational procedures for improved productivity.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Assessed competitor activities for strategic positioning.
  • Negotiated and approved lucrative prices and contracts, boosting growth.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
  • Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
  • Formulated actionable plans to leverage insightful data on latest customer demographics.
  • Allocated teams, materials and calendar space for individual projects.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.

Senior key account manager

BPP Professional Apprenticeship
Manchester, Manchester
05.2014 - 06.2015
  • Secured new business opportunities by cultivating strong relationships with potential clients.
  • Implemented marketing initiatives for greater brand visibility.
  • Drove revenue growth with innovative sales strategies.
  • Streamlined processes to improve overall efficiency.
  • Staying informed on market trends, industry best practices, and competitor activities
  • Conducted thorough analysis of key account metrics to identify improvement opportunities.
    Prepared regular reports to communicate performance insights and trends.
    Tracked account metrics consistently to monitor progress and inform decision-making.
  • Act as primary liaison, ensuring effective communication between clients and internal teams.
  • Conducted thorough assessments of client needs, goals, and challenges.
    Developed tailored solutions to address specific client requirements.
  • Cultivate and maintain strong, trusting relationships with high-value clients.
  • Cultivated and sustained robust, long-term relationships with key clients, enhancing revenue and promoting mutually beneficial partnerships
  • Problem Solving, Proactively identifying and resolving client issues to ensure their continued success
  • Streamlined operational processes for efficient account management.
  • Prioritised tasks effectively, ensuring timely completion of projects.
  • Monitored performance metrics diligently, enhancing overall productivity.
  • Resolved client complaints quickly and used feedback to improve account management services.
  • Highlighted growth opportunities within current client accounts and campaigns to increase revenue.

Key Account Manager

Timberland
11.2012 - 05.2014

Business Development Manager, UK & Ireland

Concave Sports
07.2009 - 11.2012

Store Manager

Aldo
03.2009 - 08.2009

Retail Recruitment Consultant

CVUK
10.2008 - 02.2009

Sales Executive

Renault
06.2007 - 10.2008

Floor Manager-Menswear

USC
02.2006 - 06.2006

Retail Assistant Manager

Blacks - The Outdoor Group
01.2003 - 02.2006

Education

GNVQ - Football Coaching, Leisure & Tourism, Sport Science

Bedford College
Carrington, Trafford
09.1998 - 06.1999

High School - GCSE’s A to D

Parrs Wood High School
Manchester
09.1991 - 06.1996

NVQ Level 5 - Children and Family manager level 5

Partnership Training
Greater Manchester
09.2023 - 03.2025

NVQ Level 3 - Residential Child care Level 3

GPD Strategies
Greater Manchester
06.2018 - 08.2019

Skills

  • Spreadsheet development
  • Office management
  • Employee morale enhancement
  • Budget management
  • Document control systems
  • Recruitment and hiring processes
  • Knowledge of employment law
  • Performance Management
  • Meeting coordination
  • Presentation development
  • Crisis handling
  • Office administration
  • Email management
  • Customer relationship management
  • Business correspondence
  • Staff leadership
  • Database administration
  • Word processing
  • Client relations
  • Inventory management
  • Microsoft Office
  • Enquiry handling
  • Business strategy formulation
  • Minute taking
  • Office inventory management
  • OneNote
  • Office management
  • Task delegation
  • Task prioritisation
  • Negotiation techniques
  • Calendar management
  • General administration
  • Record-keeping
  • Incoming call management
  • Telephone etiquette
  • New customer onboarding
  • Confidentiality maintenance
  • Recruitment and training
  • Task prioritising
  • Professionalism
  • Customer Relationship Management (CRM) system
  • Health and Safety Compliance

Affiliations

  • Football/Sports, Art & Crafts, Cooking, Travelling, Socialising, Fitness, Fashion, Family time, Running, walks, Movies, Gaming,

Accomplishments

Proven track record of exceeding performance-related targets through strong leadership and work ethic. Achievements include recognition through bonuses and certifications, driving productivity and satisfaction for employers. Committed to delivering measurable results in all endeavours.

Certification

Achieved multiple certifications in sales, business development, management, and sports and fitness, demonstrating a commitment to professional growth. Extensive experience in child care management, ensuring compliance with local authorities and legislation. Proven ability to lead teams and drive results through effective training and development initiatives.

Languages

English
Proficient (C2)

Timeline

NVQ Level 5 - Children and Family manager level 5

Partnership Training
09.2023 - 03.2025

Office Manager

Intact Projects
02.2019 - 05.2025

NVQ Level 3 - Residential Child care Level 3

GPD Strategies
06.2018 - 08.2019

Deputy Manager worker

Proactive Care
03.2016 - 02.2019

Business Development Manager

Baltic Training Services
06.2015 - 03.2016

Senior key account manager

BPP Professional Apprenticeship
05.2014 - 06.2015

Key Account Manager

Timberland
11.2012 - 05.2014

Business Development Manager, UK & Ireland

Concave Sports
07.2009 - 11.2012

Store Manager

Aldo
03.2009 - 08.2009

Retail Recruitment Consultant

CVUK
10.2008 - 02.2009

Sales Executive

Renault
06.2007 - 10.2008

Floor Manager-Menswear

USC
02.2006 - 06.2006

Retail Assistant Manager

Blacks - The Outdoor Group
01.2003 - 02.2006

GNVQ - Football Coaching, Leisure & Tourism, Sport Science

Bedford College
09.1998 - 06.1999

High School - GCSE’s A to D

Parrs Wood High School
09.1991 - 06.1996

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Michael Ellison