Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Michael Ejumotan

Associate At Amazon
Gravesend,KEN

Summary

Self-motivated and proactive individual with strong verbal and written communication skills. With over 5 years of experience in customer service, have developed a solid foundation for delivering exceptional results. Constantly driven by new challenges and ventures that meet the needs of end users and maximize business value. Resourceful Associate, able to handle diverse job requirements and effectively contribute to meeting company goals. Consistently seeking ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Approach problem-solving tactfully, ensuring both employees and customers are satisfied with fast and accurate deliveries.

Overview

9
9
years of professional experience

Work History

FC Associate

Amazon FC LCY3
Gravesend, Kent
09.2021 - Current
  • Working across all site job functions including receiving, stocking, and packing products and quality checks
  • Fulfilling customer orders with accuracy and efficiency
  • Handling perishable and non-perishable goods, ranging in size from small envelopes to boxes/bags weighing up to 23kg
  • Operating with carts and other moving equipment to move merchandise
  • Assisting in inspiring, encouraging and training new associates in a fast-paced environment
  • Advising on processes and tasks that enables team members to achieve great operational efficiency

Customer Service Representative

Oasis Haven Limited
07.2021 - 09.2021
  • Worked closely with the Customer Service Manager to ensure that the customers' needs are satisfied, and all expectations are exceeded
  • First point of contact for all customers' needs and complaints
  • Complaints handling and resolving all customer issues with the agreed SLA
  • Received Customers feedback and suggestions to forward to product team in order to incorporate into roadmap
  • Managed all aspects of payment processing (payment setup and approvals) for all external content-development resources using our payment processing and expense tracking systems
  • Coordinated the storage and flow of all documents to organization standard guidelines, policies and procedures as well as constant management and maintenance of filed folders
  • Worked with the team on all aspects to ensure that all necessary work is completed throughout the day
  • Liaised with third party company on repair related matter

Customer Service Representative / Project Coordinator

Genable Properties Limited
05.2016 - 04.2021
  • Reported to the Customer Service Manager/ Project Manager
  • Worked as part of the Customer Service team who attended to queries, resolved problems for clients pertaining to their orders and support with project coordination/management
  • Resolved internal and external customer queries in a swift professional manner by phone and email
  • Ensured the delivery of exceptional and professional customer service when advising clients and resolving queries
  • Used effective interpersonal and good communication skills in building good relationships with stakeholders
  • Responded to calls and emails from customers covering a variety of queries such as delivery issues, refunds, exchanges, payments, incorrect order
  • Efficiently and promptly dealt with customer requests exceeding targets and expectations
  • Worked effectively as part of the team to achieve KPIs
  • Produced reports and maintained filing systems
  • Diary management, organizing meetings, taking minutes and following up on action plan
  • Raised invoices and completed expenses claims
  • Assisted with compliance/due diligence matters for the team
  • Ability and desire to meet project, task, and/or assignment deadlines
  • Client and company property portfolio management
  • Liaised with clients to manage chasing unpaid fees
  • Liaised with internal and external staff to ensure top performance on the agreed dates and that all parties have the necessary information to ensure the project fieldwork runs smoothly
  • Accurately indicated task status for all assigned projects in project management tool
  • Ensured accurate data entry in a timely manner
  • Liaised with finance as and when issues arise and tracking the internal status of invoices and client payment
  • Created project folders to store project documents for new projects
  • Coordinated the storage and flow of all documents per standard guidelines, policies and procedures as well as maintain filed folders to keep projects moving
  • Monitored and tracked project progress to ensure all stakeholders are kept up to date with any project developments

Education

Bachelor of Arts - Philosophy

University Of Ibadan
Nigeria

Private pilot licence -

Flight Training School
South Africa

Skills

Ability to work under pressure

Timeline

FC Associate

Amazon FC LCY3
09.2021 - Current

Customer Service Representative

Oasis Haven Limited
07.2021 - 09.2021

Customer Service Representative / Project Coordinator

Genable Properties Limited
05.2016 - 04.2021

Bachelor of Arts - Philosophy

University Of Ibadan

Private pilot licence -

Flight Training School

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Michael EjumotanAssociate At Amazon