Michael Duggal
Wolverhampton,WEST MIDLANDS
Summary
I'm an aspiring IT professional with hands-on experience in Generative AI data curation, technical support, and customer-focused environments, seeking junior roles where I can learn, grow, and contribute. I enjoy working with technology, data, and problem-solving, and I'm building skills across AI, programming, and IT infrastructure. My goal is to develop into a well-rounded IT specialist who delivers real-world impact while continuously expanding my technical knowledge.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Generative AI Q&A Data Curator
DPD UK
Oldbury, West Midlands
08.2023 - Current
- Generating diverse question-answer pairs from multiple sources to create comprehensive training datasets.
- Precisely annotating collected data to ensure structured datasets suitable for model training.
- Thoroughly reviewing and validating annotated data to uphold high standards of quality and accuracy.
- Implementing data augmentation techniques like paraphrasing and question variation to bolster model performance.
- Collaborating with domain experts to develop focused datasets aligned with specific applications.
- Evaluating model performance on curated datasets and providing actionable insights for enhancement.
- Maintaining detailed documentation to ensure reproducibility and facilitate knowledge sharing within the team.
Sales Support Agent
DPD UK
Smethwick, West Midlands
07.2021 - 08.2023
- Dealing with inbound calls and emails professionally and efficiently within agreed SLA's
- Dealing with new customer accounts passed to our team from sales executives
- Actioning new account paperwork
- Processing quote amendments
- Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee's, responding to their enquiries efficiently and professionally
- Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
- Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
- Creating and maintaining customer logins for MyDPD shipping platform
- Dealing with customer stationery requests, checking required volumes in Analytics
Technical Specialist - Product and App Tester
LightwaveRF
Birmingham, West Midlands
11.2018 - 06.2021
- Piloted live chat and helped successfully embed into our Technical Support team
- Volunteered as an in house Software App Beta tester to support our Frontend team
- Successfully managed our eBay Store to increase revenues by ensuring effective service levels
- Progressed to support on field visits to resolve customer issues on site
- Helped with app and product testing, both during work hours and during personal time at home
- After a year In Technical Support I transitioned into Technical Sales and handle domestic/commercial accounts
Education
Digital Industries Advanced Apprenticeship - IT
LMPQ
Birmingham 11.2018 - 04.2020
Skills
- Data Annotation & Quality Control – Curated and validated AI Q&A datasets with high accuracy to support model training and evaluation
- Analytical & Problem Solving – Reviewed datasets and system issues, identifying errors and improving data and process quality
- Communication – Worked with domain experts, sales teams, and customers via calls, emails, and documentation
- Software & System Testing – Supported app and product testing, beta testing features, and reporting issues
- IT Infrastructure Fundamentals – Gained hands-on experience with networking, servers, Windows Server, and Active Directory through apprenticeship
- Time & Workload Management – Managed multiple priorities in SLA-driven and remote working environments
Certification
- BTEC Level 2 Certificate in Work Skills with Embedded Business Skills, IT - Covered PC fundamentals, Word, Spreadsheets, Web Design, Software Installation, Networking Basics
- LangGraph AI – Foundation: Introduction to LangGraph
- Udemy – Git Crash Course
- Udemy – Introduction to Programming using Python
- Microsoft Technology Associate : Networking Fundamentals - 98-366
- Microsoft Technology Associate: Windows Server Administration Fundamentals - 98-365
- Microsoft Technology Associate: Mobility and Device Fundamentals - 98-368
- Microsoft Technology Associate: Software Development Fundamentals - 98-361
Affiliations
- Gym
- Gaming
- Boxing
- Running my eBay and Vinted Business
References
References available upon request.
Timeline
Generative AI Q&A Data Curator
DPD UK
08.2023 - Current
Sales Support Agent
DPD UK
07.2021 - 08.2023
Technical Specialist - Product and App Tester
LightwaveRF
11.2018 - 06.2021
Digital Industries Advanced Apprenticeship - IT
LMPQ
11.2018 - 04.2020