Michael Drury
Bracknell,Berkshire
Summary
Motivated, resourceful and friendly individual committed to achieving and exceeding performance targets through dedication to continual improvement in both team and independent environments. Approachable, honest two-way communicator, effective at listening and processing information. Driven by customer needs, successfully analyses and resolves problems, consistently delivering high quality projects within the payments compliance industry. Dependable with the ability to prioritise and adapt to changing situations in a variety of roles due to an ever-expanding skill set.
Overview
19
19
years of professional experience
Work History
Service Delivery Manager
Advantio Cyber Security Ltd
Bracknell, Remote
04.2022 - Current
- Identified, tracked and managed risk, proposing remedial activities and plans to prevent service failure.
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
- Drove opportunities for new and additional work with existing customers.
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Managed relationships and performance of external suppliers and required resources.
- Built and nurtured professional relationships with wide range of stakeholders.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
Gatehouse and Arrivals Operative
Royal Mail Group
Slough, Berkshire
09.2014 - 04.2022
- Facilitate efficient work flow through the site, maintaining a customer-centred focus.
- Co-ordinate with security to ensure compliance to the standards set out by the Department for Transport.
- Methodology improvement through use of initiative and collaboration.
- Developed strong working relationships with both internal and external stakeholders.
- Effective communication and conflict resolution within a diverse team environment.
Operations Control Administrator
Royal Mail Group
Slough, Berkshire
08.2012 - 08.2014
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Found resolutions to technical failures via timely and effective communication with engineering teams.
- Accurately logged data and compiled reports to assist investigations into streamlining processes, which prevented future operational disruptions.
- Monitored, using a variety of tools, the flow of work, across the site ensuring maximum throughput.
Priority Services Supervisor
Royal Mail Group
Slough, Berkshire
11.2004 - 08.2011
- Fulfilled managerial duties as required, providing effective and strong leadership.
- Maintained customer satisfaction through direct enquiries by resolving concerns regarding high-value goods distributed through the network.
- Assisted with scheduling and implementation of training and development of team members using workplace coaching techniques.
Education
GCSEs -
Garth Hill School
BracknellSkills
- Strong verbal communicator
- Team-orientated personality
- Networking
- Problem solving
- Foundation IT skills including data entry
- Client relationship management
Timeline
Service Delivery Manager
Advantio Cyber Security Ltd
04.2022 - Current
Gatehouse and Arrivals Operative
Royal Mail Group
09.2014 - 04.2022
Operations Control Administrator
Royal Mail Group
08.2012 - 08.2014
Priority Services Supervisor
Royal Mail Group
11.2004 - 08.2011
GCSEs -
Garth Hill School
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