Summary
Overview
Skills
Work History
Work Availability
Hi, I’m

Michael Drake

District Manager
South West
Michael Drake

Summary

Dedicated retail professional with twenty years of experience, adept at leveraging team-building and interpersonal skills in a dynamic, customer-centric retail environment. Proven track record of achieving business objectives while providing robust support to direct reports and driving the business forward.


Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
years of professional experience

Skills

Multi-Site Management

Work History

Homesense
, South West & Wales

District Manager
1 2021 - 11.2024

Job overview

  • Managed district comprising of 10 stores, generating turnover of £35 million and managing a team of approximately 350 associates
  • Consistently exceed key performance indicators (KPIs) by fostering a high-performing team
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated cross-functionally with headoffice, regional and other teams nationally to maintain consistent message and experience.

Homesense

Operations Manager
01.2019 - 01.2021

Job overview

  • Operations manager responsibilities included providing the Vice President with critical business updates and data intelligence, while ensuring a smooth and consistent operational rhythm and routine for Homesense
  • Partnered with the Homesense Assistant Vice Presidents (AVPs) and field team, collaborating closely with Head Office to ensure alignment between both functions
  • Supported Homesense projects, ensuring their delivery and execution aligned with the Vice President’s strategic vision. Facilitated smooth collaboration between departments through clear communication channels.
  • Covid taskforce, responsible for collection of all cases from the banner, investigations and actions put into place, supported by Risk and escalated to senior leadership team.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Homesense

District Manager
01.2015 - 01.2019

Job overview

  • As Above

TK Maxx & Homesense

Store Manager
01.2013 - 01.2015

Job overview

  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Michael DrakeDistrict Manager