Michael Doyle
Summary
I am an accomplished professional with extensive managerial experience in sales and a decade of success in target-driven roles. I demonstrate exceptional presentation skills, with proficiency in all MS Office programmes. I have a strong focus on achieving results and driving performance in revenue-based industries, with a passion for fitness complemented by a qualification as a L3 Personal Trainer.
Overview
9
9
years of professional experience
Work history
Luxury Brand Ambassador
Onboard Media
2022.02 - 2026.03
- Created and sustained a luxury, concierge-style, retail program for VIP guests.
- Performed under pressure in a fast-paced, revenue-driven environment, delivering high-end service to achieve targets and maximise guest satisfaction.
- Delivered live presentations to audiences of up to 500, as the authoritative voice of luxury brands and retail.
- As a standalone role in department of one, I ensured the comprehensive completion of all tasks and duties in a non-stop, highly visible position.
Sales Manager
Carnival Cruise Line
2018.09 - 2022.02
- Led high-performance sales teams, ensuring achievement of targets and guest satisfaction.
- Implemented an empowering, high-performance sales culture through regular trainings and reward schemes.
- Analysed sales reports to identify emerging market trends, and to update strategies accordingly.
- Cultivated strong relationships with third-party operators to maximise levels of service & trust.
Sales Associate
Carnival Cruise Line
2017.03 - 2018.09
- Assisted customers through end-to-end sales experience.
- Handled after-sales services proficiently, ensuring client retention.
- Remained knowledgeable of all products and services to deliver reliable information with confidence.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
Education
Bachelor of Business Administration - Hospitality and Hotel Management
Schellhammer Business School
2021.07 -
Certificate of Higher Education - Mechanical Engineering
Worcester College of Technology
2011.07 - 2016.09
Skills
- Managerial experience in Sales
- Qualified L3 Personal Trainer
- 10 years' experience in target-driven roles
- Presentation skills and public speaking
- Highly proficient in MS Office programmes
Affiliations
- Nutrition and Fitness
- American Football (Coaching / Playing / Spectating)
- Muay Thai Martial Arts
- Traveling
References
References available upon request.
Timeline
Luxury Brand Ambassador
Onboard Media
2022.02 - 2026.03
Bachelor of Business Administration - Hospitality and Hotel Management
Schellhammer Business School
2021.07 -
Sales Manager
Carnival Cruise Line
2018.09 - 2022.02
Sales Associate
Carnival Cruise Line
2017.03 - 2018.09
Certificate of Higher Education - Mechanical Engineering
Worcester College of Technology
2011.07 - 2016.09