Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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michael donkor

Andover,Hampshire

Summary

Highly adaptable and results-driven professional with a proven track record of success across diverse industries. With a multifaceted skill set and a strong focus on achieving business objectives, I consistently deliver exceptional outcomes. Equipped with a strategic mindset and a keen ability to analyze complex situations, I excel in problem-solving and decision-making. A natural leader and team player, I foster collaborative environments and inspire cross-functional synergy to drive organizational growth. Known for my exceptional communication and interpersonal skills, I build strong relationships with stakeholders at all levels. Committed to continuous learning and embracing new challenges, I bring a dynamic and innovative approach to every endeavor. Seeking an opportunity to contribute my expertise and make a significant impact in a progressive organization across various sectors.

Overview

12
12
years of professional experience

Work history

Barclays Fraud Expert

HUSP
06.2021 - 06.2023
  • Critically Analysed financial statements and behaviours to identify discrepancies, irregularities and fraudulent activity.
  • Developed excellent communication skills both verbal and written through direct contact and in-depth conversations with customers to identify and rectify potential scam risks.
  • Resolved customer complaints and issues at FPOC, while providing feedback to improve operations to enable exceptional service for customers.
  • Excelled in dealing with Vulnerable customers at all levels making sure to follow the TEXAS model to correctly recognise vulnerabilities and apply appropriate adjustments to support the customers needs.

Barclays Financial Assistance

Husp
06.2020 - 06.2021
  • Successfully assisted customers in financial difficulties by arranging realistic payment plans to get customers back on track.
  • Displayed great empathy and communication skills when speaking to customers to reach the suitable outcome for them while also completing company objectives for debt recovery.
  • Delivered exceptional customer service on calls and maintained calm and professional demeanor.
  • Used strong analytical and problem-solving skills to develop effective solutions for extremely challenging situations.
  • Received recognition for consistently hitting call and customer satisfaction targets set by company.

Administration & Logistics

Portway Domestic Appliances
Andover
09.2018 - 03.2020
  • Allocating and booking in stock ensuring the highest standards of administration are kept.
  • Assisting with marketing campaigns and consulted with leadership to choose focus lines to be offered to the customers.
  • Liaising with our drivers to make sure all deliveries are done with no issues.
  • Keeping in close contact with accounts to make sure they have all the appliances they need for the week.
  • Upselling and cross selling where possible.

Senior Sales Consultant

Bewiser Insurance
Andover
01.2013 - 01.2015
  • Modelled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalised sales and collected necessary deposits
  • Consistently hit daily and monthly targets.
  • Followed up with customers on unresolved issues.
  • Dedicated 6 months for specific customer service training to ensure higher retention rates

Stock Controller

Tesco
Andover
01.2012 - 01.2013
  • Assisted the team in meeting our daily targets.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves & product cases for expired stock & discarded outdated/spoiled items.
  • Offered assistance to customers when needed.

Customer Assistant

JD Sports
Andover
01.2011 - 01.2012
  • Trained and served as a peer coach for new sales associates.
  • Provided exceptional service to customers by being friendly and knowledgeable.
  • Organised racks and shelves to maintain visual appeal of the store.
  • Maintained a consistent, regular attendance record

Education

BA (Honours) - Physical Education with sports studies

University of Brighton

Extended Diploma - Sport Development & Science Level 3

Queen Mary's College
Basingstoke

Extended Diploma - Sport Development & Science Level 2

Andover College
Andover

10 GCSE GRADE A-C -

John Hanson Community School
Andover

Skills


  • Quick thinking
  • Exceptional communication & relationship building skills
  • Ability to work within an Omni Channel environment
  • EDI level 3 Certificate in Providing financial services
  • IF1 certificate Insurance law
  • Microsoft Office & Google Docs
  • Sage 200 Extra Software


Accomplishments

  • Built a free school for underprivileged kids in Awutu Winton School in Ghana
  • Sporting events in varying communities and schools with Football4Peace programme.

Timeline

Barclays Fraud Expert

HUSP
06.2021 - 06.2023

Barclays Financial Assistance

Husp
06.2020 - 06.2021

Administration & Logistics

Portway Domestic Appliances
09.2018 - 03.2020

Senior Sales Consultant

Bewiser Insurance
01.2013 - 01.2015

Stock Controller

Tesco
01.2012 - 01.2013

Customer Assistant

JD Sports
01.2011 - 01.2012

BA (Honours) - Physical Education with sports studies

University of Brighton

Extended Diploma - Sport Development & Science Level 3

Queen Mary's College

Extended Diploma - Sport Development & Science Level 2

Andover College

10 GCSE GRADE A-C -

John Hanson Community School

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michael donkor