Michael de Ruiter

• Deliver a premium guest experience through personalised service and effective issue resolution
• Support daily operations across multiple departments including bar, food service, and screenings
• Labour control through effective shift coordination and peak-time planning
• Drive revenue through upselling food, beverages, and premium cinema experiences
• Handle customer complaints and escalations, ensuring positive outcomes and repeat business
• Maintain high standards of health & safety, cleanliness, and compliance
• Worked collaboratively within a fast-paced team to deliver seamless service during high-volume periods
• Stock control processes, reducing waste and ensuring product availability
• Maintenance for all projection equipment and auditoriums

The flagship of Brewhouse and Kitchen, B&K Southbourne is a multi-revenue stream business consisting of 70/30 Wet sales, 4 Holiday apartments, 2 function rooms, brewery for both internal and external Sales, 150 cover terrace, 200 cover restaurant 500 capacity bar and the output for the companies national web-shop sales. I'm responsible for a team of 45 people including security, a chef brigade, several management and 30 full and part time staff.

During my 5 years at Brewhouse and Kitchen;

• Embedded the business within the community by supporting local events and developing relationships
• Won several awards including profit generation above budget and people development.
• Worked closely with the owners and senior management of the business to bring their vision and brand to life
• Delivered several external events with both wet and dry sales
• Control margins to deliver and exceed budgeted profit
• Arranged large scale events on and off site such as Shake and Stir, and also Craft on the coast beer festival.

The flagship of at the time SA Brains premium dining brand and boutique hotel. The Boathouse, Bath was set along the river Avon. Consisting of 450 cover terrace on the water, 9 hotel rooms and 180 cover restaurant and bar area. Responsible for up to 50 staff and management.

During my 3 years at the Boathouse;

• Introduced and delivered several weddings for up to 150 covers
• Developed menu's to suit seasonality
• Improved both top line sales and profit for the business
• Introduced boat trips from our venue
• Introduced, planned and delivered weddings
• Planned and delivered large functions

I managed several Walkabout's including Durham, Middlesborough, Grimsby, Lincoln, Nottingham and Shepherds Bush.

During my 9 years at Walkabout;

• Profit generator award (Lincoln, 6 years)
• Strong affiliation with students and embedded student nights
• Busy sporting and events calendar promoted and delivered
• Turn around performance award (Grimsby, 2 years)
• Several sponsored trips away due to delivering incentives
• Durham, new venue opening.