Michael Deluce
Hotel & Restaurant Manager
Morecambe
Summary
I am currently looking for full time or part time employment. I have worked in multiple roles over the past 10 years mainly in and around the hospitality sector and sales and heavily in managerial roles.
I am very calm under pressure and can adapt to a variety of different roles at a moments notice, I prefer to keep myself busy and look to make efficient changes when permitted to aid in a smoother and more effecient way of working.
When I can Start & Hours I can work: I am Currently employed as a Customer Service Advisor with Cox Motor Group located at the Lancaster Volkswagen branch, I would need to give 4 weeks notice to leave my current role. I am fully flexible to work any shifts that the company may require me to work.
As a highly experienced manager in various sectors and companies over the past few years I have found my adaptation to new jobs, roles and activities to be of a high and efficient level. My experience lands very well to any customer service facing or telephone role that may present itself, I am fully confident that I would make an excellent addition to your team and will fit in very quickly.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Service Advisor
Cox Motor Group
08.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs. Taking bookings for services and repairs
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
- Answering telephone calls in a friendly manner, actioning or diverting calls when necessary.
Duty Manager
Midland Hotel
10.2021 - 08.2022
- Responded to customer concerns by providing friendly, knowledgeable service and support and maintaining composure under pressure and professionalism at all times.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Oversaw multiple departments operations with team of 90+ personnel.
Assistant Manager
Backhouse Enterprises
04.2021 - 10.2021
- Running the day to day operations of a busy and fast paced establishment with over 200 covers at any given time.
- Developed loyal and highly satisfied customer base through proactive management ensuring a high level of customer service and restaurant standards
- Developed strategy to increase sales and develop monthly forecasts.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Apprentice Admin Assistant
Baines Bagguley Penhale
09.2019 - 02.2020
- Answering and diverting calls to the relevant legal teams to ensure quick and efficient service.
- Completing general office and reception based tasks to aid the operational procedures of the firm.
- Assisted with the completion of legal documents such as wills, whilst remaining vigilant of the GDPR practices on site and ensuring that they remained protected and in top condition.
- Worked Monday - Friday 9am until 5pm.
Assistant Manager
Hurley Flyer
04.2018 - 09.2018
- Managed a large scale restaurant of over 300 covers, a fast paced bar on match days which could be over 500 people at the bar.
- Ensured that customer service was paramount to the operational standards of the establishment adding new ideas when required and making sure that all marketing and advertisement information was up to date.
- Trained staff and ensured that they were fully aware of any and all health and safety, fire and medical procedures on site.
- Fully cellar trained, partial kitchen training, Administrative and financial trained eg. Banking's, stock takes, ordering stock.
Education
English Literature
Morecambe High
09.2004 - 09.2009
No Degree - Public Services
Lancaster And Morcambe College
Lancaster 04.2001 -
No Degree - Sports Coaching And Development
Lancaster And Morecambe College
Lancaster 04.2001 -
Skills
Staff education and training
Till counting
Complaint resolution
Recordkeeping strengths
Stock management
CRM
Stocking and replenishing
Professional telephone demeanor
Money handling abilities
Timeline
Service Advisor
Cox Motor Group
08.2022 - Current
Duty Manager
Midland Hotel
10.2021 - 08.2022
Assistant Manager
Backhouse Enterprises
04.2021 - 10.2021
Apprentice Admin Assistant
Baines Bagguley Penhale
09.2019 - 02.2020
Assistant Manager
Hurley Flyer
04.2018 - 09.2018
English Literature
Morecambe High
09.2004 - 09.2009
No Degree - Public Services
Lancaster And Morcambe College
04.2001 -
No Degree - Sports Coaching And Development
Lancaster And Morecambe College
04.2001 -