Michael Dalton

As a Junior Broker specialising in Medical Malpractice insurance, I support the placement of complex risks into the London Market, working with both domestic and international clients both retail and wholesale. My responsibilities include liaising with agents and insureds to understand their specific needs, preparing tailored quotes, and assisting in the management of key accounts. I contribute to broking strategy and help ensure coverage solutions are both compliant and competitive, while developing a deep understanding of the healthcare liability landscape.

As an Account Executive at BMS within the Global Healthcare team, I have specialised in the technical side of insurance, with a particular focus on the creation and management of market reform

contracts, modelling binding authority rating matrices, and overseeing policy administration.

My role involved providing expert contract guidance to both clients and insurers, ensuring that client requirements are met, and contract certainty is consistently achieved, while providing underwriters

with excellent presentations of the risk.

I support clients throughout the full insurance lifecycle—from onboarding to claims processing— while prioritizing service excellence and operational efficiency.

A key aspect of my role is building and nurturing relationships between clients and underwriters, which has resulted in improved workflow efficiencies and higher satisfaction levels.

• I started my career at Tysers in the retail arm specialising in Personal Accident insurance.
• I was predominantly utilised to place risks into the Lloyd's market, from individual clients to larger entities as well as assisting with client management.
• After a year, I transitioned to wholesale specialising in Healthcare and Medical Malpractice.
• My experience from the retail division at Tysers was easily transferable into the wholesale division where I helped run the doctors book, which included liaising with clients helping to provide a quote for them.
• I also assisted on international accounts, speaking with agents, establishing the demands and needs of their clients so I could help place their risks within the London Market.

• I worked directly with key clients, initially by supporting other team members and eventually growing to help lead client relationships.
• My role was forefront of the company, where I was in charge of looking after incoming enquiries and distributing accordingly to senior staff members ensuring all key facts were accounted for.

• My main role during this period was managing internal process such as operations and strategic internal management systems.
• I assisted in the creating and running of a CRM system, helping to train others internally and solve any issues which occurred.

• Company Overview: a cover holder at Lloyd's
• After my GCSE's, I completed work experience with Cobalt, a cover holder at Lloyd's.
• This was my first exposure to insurance, learning about how the market works and more specifically, how to operate in a niche sector of the market; specifically, Shariah Compliant Insurance.
• A cover holder at Lloyd's