Michael Culpan
Bradford,West Yorkshire
Summary
I am a reliable and hardworking individual with a determined attitude and a will to succeed. I consistently exceed sales targets and deliver above and beyond. I returned to retail management after being headhunted back into the business, but as a driven individual I am looking for the next career step that plays to my strengths, with more accountability and relationship building.
Overview
5
5
years of professional experience
Work history
Deputy Manager/Shift Manager
Lidl GB
Bradford
07.2023 - Current
- Performed various store operations including opening and closing procedures, product display management and back office tasks.
- Improved customer satisfaction by assisting with enquiries, providing product information and handling complaints.
- Managed store inventory by carrying out daily stock control procedures.
- Supported Store Manager to ensure smooth daily operations in a busy retail environment.
- Worked flexible hours, covering nights, weekends and bank holidays when required.
Section Leader
Asda
Keighley
11.2022 - 07.2023
- Improving replenishment by sharing and delegating tasks between team members and coaching the team on latest processes
- Planning team rotas to achieve full coverage and KPI delivery.
- Complete gap scans and stock checks to enhance picking speed and accuracy.
- Resolving complaints to achieve full customer satisfaction.
- Maintaining neat, tidy and fully stocked shelves and racks to increase sales and increase Home Shop efficiency
- Monitoring and evaluating team, identifying opportunities for improvement.
Replenishment Manager
Morrisons
01.2022 - 11.2022
- Returned to Morrisons to manage stock, merchandising and refill within the store
- Responsible for meeting strict deadlines and working quickly to ensure the right stock in on the shelves and that key lines are merchandised to sell at higher rates
- I also dealt with high volume stock monitoring as well as managing a team and delivering overall store KPIs.
Retail Sales Manager
REL Field
10.2020 - 01.2022
- I quickly developed relationships with key customers to drive NPD promotions & base sales for major brands
- Making around 200 calls per month I cross-sold, merchandised, and audited multiple products across the big five supermarkets
- I beat my targets by over 125% per quarter, increasing sales by utilizing my retail knowledge and merchandising experience to create inspiring displays.
Education
Level 2 Diploma - Retail Skills
.
Level 2 Diploma - Retail Knowledge
.
Level 3 Public Services -
Bradford College
BradfordGCSEs -
.
Skills
- Relationship Building
- Inter-personal Skills
- Merchandising
- Customer Service
- Retail management
- Stock Management
- Loss Prevention
- Organisation
- Problem Solving
- IT Literate
- Direct Selling
- Sales Development Executive
Interests
Archery, Music, Films, Gaming, Running, Travelling, DIY, Gym, Art, Cooking
Timeline
Deputy Manager/Shift Manager
Lidl GB
07.2023 - Current
Section Leader
Asda
11.2022 - 07.2023
Replenishment Manager
Morrisons
01.2022 - 11.2022
Retail Sales Manager
REL Field
10.2020 - 01.2022
Level 2 Diploma - Retail Skills
.
Level 2 Diploma - Retail Knowledge
.
Level 3 Public Services -
Bradford College
GCSEs -
.
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