Michael Cross

• Installation of telecommunications services in residential and commercial properties
• Service visits for existing customers, carrying out diagnostics to remedy any issues the customer may be facing
• Installation of underground fibre cables to residential and commercial properties
• Training and mentoring new recruits within the business
• Liaising with various stakeholders in the business

This was an outsourced contact centre where i was working on behalf of BMW financial services and latterly for the DWP(department for work and pensions).

BMW role duties;

• Responsible for managing customers finance agreements, including generating settlement figures and processing large transactions.
• Liaising with customers via email and telephone
• Liaising with BMW finance partners and dealerships
• Supporting management with customer complaints
• Training and mentoring groups of up to 15 new starters

DWP role duties;

• Processing applications via telephone for JSA and Pension claims
• Processing online applications for JSA and Universal Credit
• Managing and distributing of cases to colleagues

• Checking stock levels through the use of a hand held terminal.
• Admin based duties relating to the processing of miscellaneous stock
• Supporting with warehousing duties, including the emptying of lorries, moving and rebuilding pallets of stock, transporting stock throughout a large warehouse
• Working towards hourly KPIs

• Replenishment of stock with the fresh food department
• Stock rotation to reduce waste
• Assisting in the unloading on deliveries
• General tidying and warehouse duties
• Assisting customers with general enquiries