Summary
Overview
Work history
Education
Skills
Timeline
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Michael Corral

Glasgow

Summary

A dynamic, energetic and ambitious professional e-Commerce manager and consultant who can demonstrate an impressive range of skills gained in challenging work situations within the complex world of high-level financial transactions, marketing and retail.

Highly efficient, methodical and analytical in all business tasks; possesses an inquiring and practical mind. Naturally outgoing and gregarious; able to deploy an extremely professional and business-like approach to building effective teams, systems and networks. Renowned for adopting a confident yet informal tone to maximise the potential of stakeholder and client relationships. Pragmatic and down-to-earth, yet also highly regarded as an innovative thinker who can undertake specific financial projects, assess situations and produce realistic solutions that not only resolve problems but also establish templates.

Commercially orientated and astute: a naturally resourceful team leader who is adept at supporting, inspiring and directing to ensure the efficient delivery of objectives. Equally at home working independently and monitoring own progress. Capable and flexible; can always get the best from all situations, especially when working within complex and time-sensitive environments.

Overview

18
18
years of professional experience

Work history

Business Relationship Manager

Barclays
07.2024 - Current
  • SME Business Lending
  • Maintained up-to-date industry knowledge through continuous professional development.
  • Conducted comprehensive market research, resulting in informed strategic planning.
  • Project management and improvement
  • Stakeholder management

Customer Consultant

Virgin Money
Glasgow
11.2022 - 07.2024
  • Digital engagement
  • MI based customer service management
  • KYC and Anti-Money Laundering
  • Stay informed about market trends and regulatory changes
  • Building and maintaining strong client relationships
  • Collaboration with other team members to ensure excellent customer service
  • Adherence to compliance and regulatory standards

Webstore Manager

FatBuddha Store
Glasgow
12.2017 - 10.2022
  • Team Management
  • Customer Service
  • SEO & Digital Marketing
  • Social Media
  • Multi-Platform Sales

Social Media Coordinator

FatBuddha Store Glasgow
01.2014 - 12.2017
  • Print and Lookbooks (Portfolio available on request)
  • Developed and implementation of long-term marketing strategy, establishing measurable objectives and monitoring through Hootsuite.
  • Customer Engagement
  • Event Management

Multi Media Intern

Patta
Amsterdam
08.2013 - 12.2013
  • Assisted in creating multimedia content such as videos, images, and animations
  • Supported projects from conception to completion
  • Collaborate with team members to brainstorm and develop creative ideas
  • Edit and enhance content using editing software
  • Provided support during multimedia production and events

RECs Analyst

Royal London Glasgow
02.2012 - 07.2013
  • Reviewed and analysed financial records and transactions
  • Identified discrepancies, errors, or potential fraud within records
  • Conduct research and investigations to resolve discrepancies
  • Prepare detailed reports and summaries of findings
  • Communicate findings and recommendations to relevant stakeholders
  • Collaborated with other departments to address and rectify issues
  • Stay updated on regulations and compliance standards related to records analysis
  • Maintain accurate and organised records of analysis and findings

Customer Service Assistant

Royal London Glasgow
04.2007 - 01.2012
  • Provided exceptional customer service through various channels such as phone, email, and mail.
  • Assisted customers with inquiries, account management, and problem resolution
  • Process customer transactions accurately and efficiently
  • Collaborate with other departments to address customer concerns and improve processes
  • Became team specialist for training colleagues

Education

St Ninians High School
Glasgow
2007

Skills

  • Multi-Channel
  • Sales
  • Teamwork
  • Leadership
  • Social Media
  • Events
  • Customer Service

Timeline

Business Relationship Manager

Barclays
07.2024 - Current

Customer Consultant

Virgin Money
11.2022 - 07.2024

Webstore Manager

FatBuddha Store
12.2017 - 10.2022

Social Media Coordinator

FatBuddha Store Glasgow
01.2014 - 12.2017

Multi Media Intern

Patta
08.2013 - 12.2013

RECs Analyst

Royal London Glasgow
02.2012 - 07.2013

Customer Service Assistant

Royal London Glasgow
04.2007 - 01.2012

St Ninians High School
Michael Corral