Michael Citarella
Decatur,Usa
Summary
Entrepreneurial and innovative executive with extensive project management experience in aerospace maintenance, repair, and overhaul (MRO). Proven ability to deliver customer satisfaction, streamline operations, and ensure compliance with aviation industry standards. A collaborative leader with a track record of managing complex aviation projects, fostering cross-functional team synergy, and driving business growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Focused individual with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Seasoned professional with career focus on business analysis. Capable of driving business growth by implementing strategic planning and process optimisation strategies. With knack for data analysis and problem-solving, consistently provide high-quality insights that lead to significant business improvements and operational efficiency.
Overview
1
1
Certificate
Work history
Director of Programs
AeroATeam
Palm City, United States
02 2024 - 12 2024
- Managed project scope, schedules, and costs for clients ensuring regulatory compliance
- Developed and monitored project plans to track progress and deliverables
- Fostered strong client relationships, resolving issues and delivering customer satisfaction
- Collaborated with cross-functional teams to align project goals with organizational strategy.
- Implemented new initiatives for improved programme performance.
- Reviewed programme outcomes regularly for continuous improvement opportunities.
- Ensured compliance with organisational policies by meticulously overseeing operations and procedures.
- Conducted regular evaluation sessions, identifying areas requiring improvements or enhancements within the organisation's programmes.
- Developed strategic plans for program success.
- Implemented operational business plans, establishing priorities and recommending improvements.
- Directed cross-functional teams to execute high-value aerospace and defense projects.
- Improved project efficiency by 20% through strategic planning and innovation.
- Delivered projects on time and ensured alignment with client expectations.
- Mentored project managers, fostering a culture of continuous improvement.
- Implemented eMRO systems to optimize MRO processes and maintain compliance with Airworthiness directives
- Implemented proactive changes to programme operations to best meet goals.
- Evaluated programme outcomes against predefined objectives, providing insights for future planning.
- Developed and implemented strategies for optimising performance and efficiency in transformation programmes.
- Navigated complex challenges with analytical thinking and a solutions-oriented approach.
- Led team of managers, ensuring smooth operation of all programs.
- Streamlined processes, increasing efficiency across all programmes.
Project Manager/Product Owner
TCS America
Edison, United States
03 2022 - 05 2023
- Engaged with clients such as Boeing to effectively manage project scope, schedule, and costs through efficient verification techniques.
- Operate eMRO (Maintenance Repair and Overhaul) systems to optimize maintenance processes and enhance operational efficiency.
- Ensured compliance with Airworthiness directives by integrating regulatory requirements into project plans and execution.
- Applied eMRO systems to track and document compliance with Airworthiness directives, providing transparency and accountability in maintenance operations.
- Formulated meticulous project plans to closely monitor and track progress.
- Collaborated closely with stakeholders to understand priorities and explore delivery options.
- Collaborated with cross-functional teams in product design and development.
- Collaborated with IT staff to gather requirements, define data requirements, and establish report layouts for business review.
- Contributed to project success by assisting in defining project scope and objectives, engaging relevant stakeholders, and ensuring technical feasibility.
- Developed change management plans to facilitate efficient project execution.
- Diligently reviewed project documents to ensure compliance with quality standards.
- Managed risks effectively, escalated issues, expedited processes, and skillfully solved problems.
- Maintained adherence to Project Management Methodology and Strategy, ensuring seamless alignment with organizational objectives.
- Fostered and maintained strong client relationships through skillful management and collaboration.
- Simultaneously managed multiple projects, ensuring adherence to project budgets, scopes, quality, issues, and risks.
Sr. Technical Business Analyst
Tata Consultancy Services
Chicago, United States
07 2016 - 03 2022
- Worked with clients such as UPS, Cummings, Hawaiian Airlines, Stellanis and Atlas Air to identify business requirements and implement solutions
- Performed user acceptance testing to ensure project deliverables met client expectations
- Developed process improvements to enhance operational efficiency and customer satisfaction
- Maintained consistent communication with clients to address concerns and provide updates.
- Conducted an in-depth analysis of business requirements and use cases, documenting them to ensure clear communication and understanding among project stakeholders.
- Developed detailed process descriptions and process flows, documenting them to streamline project workflows and optimize efficiency.
- Collaborated with the core team in one-on-one sessions to discuss project requirements and proposed solutions, ensuring that all stakeholder needs were considered and addressed.
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
- Evaluated business requirements to formulate effective strategies.
- Identified areas of improvement through detailed data analysis.
- Performed gap analysis, identifying areas of underperformance and inefficiency.
- Conducted risk assessments to mitigate potential issues.
Senior Project Coordinator
Trax USA Corp
Miami
09 2009 - 07 2016
- Manage project plan & key deliverable dates, including planning and implementing resource allocation at critical stages of projects.
- Coordinate data migration validation, electronic data load functions, & interface specification development.
- Serve as liaison between multi-site programming teams & customer stakeholders.
- Conduct training & user acceptance testing.
- Work with Subject Matter Experts to re-align business processes and help with installation on technical/network environment for software distribution on various platforms.
- Experience using Citrix, Appeon, Windows Server, Linux, and Oracle 11g/12c/23c/Cloud
- Led various teams and exceeded project objectives, reporting directly to upper management and steering boards.
- Implemented the TRAX MRO solution for several large aviation corporations, including Southern Air, Air Madrid, Qatar Airways, Qatar Amiri, Gulf Air, Alpha Star, WestJet, BIMAN, Azul Brazil, AAR Corp, and Turkish Technic.
- Through effective project management, I have driven strategic change in key projects both stateside and abroad, ensuring successful implementation and adoption of the new solution.
- Developed comprehensive User Guides and Process Flow Charts for all new and improved processes, ensuring the team and stakeholders were well-informed and aligned with project objectives.
- Conducted Subject Matter Expert training, ensuring the team had the necessary skills and knowledge to deliver quality results.
- Applied configuration changes for the entire system at implementation or any future updates, ensuring the design was optimized and efficient.
- Developed a strategy for reimplementing the software to utilize all digital data provided by the manufacturer or OEM, resulting in an enhanced software solution.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
- Managed all aspects of complex projects from initiation to closure.
- Developed extensive project plans, ensuring clear direction throughout the lifecycle of the project.
- Streamlined project delivery by implementing efficient coordination techniques.
Education
Biomedical Science - Pre-Medical Studies
09/1992 - 05/1995
- Coursework in Biomedical Sciences and Phycology
Skills
- Project Management
- Customer Relationship Management
- Strategic Planning and Execution
- Regulatory Compliance (Airworthiness Directives)
- Team Leadership and Collaboration
- Budget and Financial Management
- Microsoft Office Suite and MS Project Expertise
- Stakeholder Engagement
- MRO Process Optimization
- Process Improvement and Innovation
- Client Engagement and Communication
- Training and Team
- Programme development
- Communication skills
- Customer-focused
- Business analysis
- Contract management
- Operations management
- Employee management
- Daily operations
- High-value project management
- Clientbase development
- Fiscal health management
- Artificial Intelligence
- Supply Chain Management
- Scrum Master
- Agile Scaled Expert
- Time management
Certification
- Product Owner
- Agile Scaled Expert
- Yellow & Green Belt
- Scrum Master
- AWS Certified Architect Associate
- Aviation Management
- Google Project Manager
- Artificial Intelligenc Foundation
- AI Prompt Engineer
Accomplishments
Supervised team responsible for executing well on projects, leading to:
- Increase revenue by 30% year over year.
- Improved project efficiency by 20% through strategic planning and innovation.,
- Achieved nearly 98% approved customer billings for Heavy Maintenance with CPCP.
- Collaborated with team of 35 in development of Demand Planning for a freight forwarder package delivery company.
Timeline
Director of Programs - AeroATeam
02 2024 - 12 2024
Project Manager/Product Owner - TCS America
03 2022 - 05 2023
Sr. Technical Business Analyst - Tata Consultancy Services
07 2016 - 03 2022
Senior Project Coordinator - Trax USA Corp
09 2009 - 07 2016
University of South Alabama - , Biomedical Science - Pre-Medical Studies
09/1992 - 05/1995