Michael Campbell

• Coordinated with ground staff to manage baggage handling efficiently.
• Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
• Assisted in boarding process, ensuring smooth transition for all passengers.
• Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
• Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
• Handled flight booking, rescheduling, and cancellation for improved customer experience.
• Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
• Greeted customers with warmth and enthusiasm for faultless front-of-house service.

still in training period

• Managed shift schedules for efficient workflow.
• Delegated tasks effectively, maximising productivity across the team.
• Improved customer satisfaction with proactive handling of complaints and queries.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Planned, organised and monitored resources for efficient use of labour, equipment and materials.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Designed and implemented training to further develop staff based on business goals.
• Delegated tasks to make best use of individuals' skills.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
• Led daily operations to maintain smooth store running.
• Scheduled staff rotas to meet business demands within budget.
• Attended to customer needs promptly, leading shop teams by example.
• Mentored staff on handling and resolving customer concerns.
• Instructed staff on point-of-sale till operation and transaction processing.
• Managed over 10 staff daily and 20 in total

• Trained new hires and set up mentoring relationships to drive team performance.
• Stock Replenishment
• Cash Handling
• Managed a team of 4 daily
• Responsible for closing store
• Customer Service