Michael Brown
Stratford-Upon-Avon,Warwickshire
Summary
Hardworking Team Leader brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working Team Leader with 14 years of experience in support environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
United Response
Stratford-upon-Avon, Warwickshire
07.2010 - 04.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Assistant manager
Charlecote Garden Centre
Charlecote, Warwickshire
03.2006 - 04.2010
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Education
A-Levels - Mathematics
Correspondence Course
Leicester 01.1983 - 04.1985
GCSEs - English,Mathematics,Social Studies,History,Geography
King Edward V11 Grammar School
Coalville, Leicestershire 08.1970 - 09.1974
Skills
- Team supervision
- Customer care
- Customer relations
- Collaborative team player
- Homework assistance
Affiliations
- Cinema
- Walking
- Sport
Accomplishments
Was nominated and received company award for delivering over and above in my work environment
Timeline
Team leader
United Response
07.2010 - 04.2024
Assistant manager
Charlecote Garden Centre
03.2006 - 04.2010
A-Levels - Mathematics
Correspondence Course
01.1983 - 04.1985
GCSEs - English,Mathematics,Social Studies,History,Geography
King Edward V11 Grammar School
08.1970 - 09.1974
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