Michael Brooks
Chesterfield
Summary
Dedicated and adaptable individual with a strong interest in retail and IT. Proven ability to deliver excellent customer service and support in fast-paced environments. Eager to apply technical skills and a passion for problem-solving to enhance customer experiences in a retail setting.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Admin Assistant
Chesterfield jobs center plus
2016.01 - 2016.02
- Dealing with the public, aiding in computer usage and observing to day to day workings of the DWP.
Volunteer Retail Assistant
Extra Care Charitable Trust
Dronfield
2014.03 - 2014.03
- I only spent a short time with this company but I learned valuable skills in the charity shop industry including how to use a steamer.
Volunteer Retail Assistant
British Heart Foundation
Chesterfield
2013.12 - 2014.02
- I worked over a busy period of the year, delivering excellent customer service while under pressure and working well both in a team and while alone on the shop floor.
Education
NCFE Award in Employability Skills -
2012.09 - 2013.05
GPA: Pass
Level 2 Diploma in IT - undefined
2012.09 - 2013.05
GPA: Merit
Functional Skills English Level 2 - undefined
2012.07 - 2013.05
GPA: Pass
Employabilty and Personal Development Level 1 - undefined
2011.09 - 2012.05
GPA: Pass
Level 1 Diploma for IT users ITQ QCF - undefined
2011.09 - 2012.05
GPA: Pass
Functional skills in ICT at level 1 - undefined
2011.09 - 2012.05
GPA: Pass
Functional Skills Mathematics at Level 1 - undefined
2011.09 - 2012.05
GPA: Pass
Level 1 award in Vocational Studies (QCF) - undefined
2010.09 - 2011.05
GPA: Pass
Skills
- Customer service
- Data entry
- Office administration
- Time management
- Problem resolution
- Communication skills
- Adaptability to change
- Flexibility in task handling
- Attention to detail
- Client interaction
- Data inputting
Custom
I'm an avid computer buff with a keen interest in modern technology and gaming. I spend a lot of time reading books new and old and I like a lot of music. I own two adult male ferrets and like to spend a lot of time with them.
Timeline
Admin Assistant - Chesterfield jobs center plus
2016.01 - 2016.02
Volunteer Retail Assistant - Extra Care Charitable Trust
2014.03 - 2014.03
Volunteer Retail Assistant - British Heart Foundation
2013.12 - 2014.02
Chesterfield College of Art and technology - NCFE Award in Employability Skills,
2012.09 - 2013.05
Chesterfield College - Level 2 Diploma in IT,
2012.09 - 2013.05
Chesterfield College - Functional Skills English Level 2,
2012.07 - 2013.05
Chesterfield College - Employabilty and Personal Development Level 1,
2011.09 - 2012.05
Chesterfield College - Level 1 Diploma for IT users ITQ QCF,
2011.09 - 2012.05
Chesterfield College - Functional skills in ICT at level 1,
2011.09 - 2012.05
Chesterfield College - Functional Skills Mathematics at Level 1,
2011.09 - 2012.05
Chesterfield College - Level 1 award in Vocational Studies (QCF),
2010.09 - 2011.05