Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Michael Brookes

Blaina,Blaenau Gwent

Summary

Helpful Shop Assistant with a commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Store Colleague

Tesco
Cardiff, Cardiff
11.2020 - Current
  • Verified process and procedural adherence with relevant regulations, maintaining compliant business operations.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.

Bar Supervisor

Eagle bar
Cardiff, Cardiff
09.2017 - 08.2021
  • Mentored junior bartenders in best practices to ensure overall team confidence and competence.
  • Maintained detailed bar inventory, working within the company's budgetary guidelines for continued profit growth.
  • Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
  • Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
  • Closely monitored stock levels to implement necessary replenishments for smooth-running bar service.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Barista / Key Holder

Upper Crust SSP
Cardiff, Cardiff
04.2017 - 10.2017
  • Opening and closing store including cash handling food prep and coffee making.
  • Identified training needs across 5 employees, arranging appropriate opportunities based on gap analysis.
  • Confidently managed a team in the absence of a Manager.
  • Upheld outstanding store standards whilst adhering to Health & Safety and Food Safety policies and procedures.
  • Created daily checklist for cashiers to accurately complete tasks.
  • Maintained high levels of customer retention by resolving complex customer complaints.
  • Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.

Barista

Coffee #1
Bristol, Bristol
01.2017 - 03.2017
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Built and nurtured customer loyalty by remembering personal preferences.

Barman/Waiter

WoW Bar & Deli
Cardiff, Cardiff
10.2016 - 01.2017
  • Waiting on tables including food and drink orders, serving of food and alcohol, cash handling complaints and general tasks for the day to day operation.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Verified guest ID prior to serving liquor.

Bar Supervisor/Assistant Manager

The Golden Cross Public House
Cardiff, Cardiff
06.2015 - 10.2016
  • Supported manager with the tasks required to ensure the success of the business and team management
  • This included stock management, payroll and team management.
  • Trained staff on best practices to achieve optimal productivity.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.

Customer Service Assistant

Asda
Cardiff, Cardiff
10.2012 - 06.2015
  • Fresh replenishment including stock control and orders.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.

Sales Assistant

The Perfume Shop
Cardiff, Cardiff
10.2007 - 09.2012
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

Bar Man

Tickled Trout Inn
Sheffield, Sheffield
04.2007 - 10.2007
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Monitored bar needs and delegated tasks to reduce patron wait times.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained bar stocks, replenishing daily as necessary.

Education

GCSEs -

Rumney High School
Cardiff
09.1996 - 07.2001

Skills

  • Excellent telephone manner
  • Experience in using computers
  • Customer relations
  • Customer service
  • Stocktaking
  • Product Promotions
  • Money handling
  • Outgoing and enthusiastic
  • Energetic self-starter

Interests

Hobbies and Interests , I enjoy horse riding and going to the gym. I also like spending my days off with friends having lunch and going shopping. I also enjoy using computers.

Languages

English
Native

Timeline

Store Colleague

Tesco
11.2020 - Current

Bar Supervisor

Eagle bar
09.2017 - 08.2021

Barista / Key Holder

Upper Crust SSP
04.2017 - 10.2017

Barista

Coffee #1
01.2017 - 03.2017

Barman/Waiter

WoW Bar & Deli
10.2016 - 01.2017

Bar Supervisor/Assistant Manager

The Golden Cross Public House
06.2015 - 10.2016

Customer Service Assistant

Asda
10.2012 - 06.2015

Sales Assistant

The Perfume Shop
10.2007 - 09.2012

Bar Man

Tickled Trout Inn
04.2007 - 10.2007

GCSEs -

Rumney High School
09.1996 - 07.2001

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Michael Brookes