Summary
Overview
Work history
Education
Skills
Certification
Additional information
Timeline
Generic

Michael Bilsborough

Plymouth

Summary

Accomplished professional with expertise in cash handling, communication excellence, and stock management. Demonstrates strong team supervision skills and proficiency in comprehensive proofs of delivery and stock return procedures. Adept at order picking and sorting, with a decisive decision-making ability and basic first aid certification. Experienced in warehouse logistics, seeking to leverage skills in a dynamic environment to enhance operational efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Team Leader

Dunelm
01.2008 - 08.2025
  • Excellent Communication skills: Throughout the alternative job roles I have communicated with a diverse range of customers, staff members and delivery drivers. As a result of this I feel I am very good at adapting my approach to each situation depending on what is required. I am calm in difficult situations and feel it is important to be approachable and friendly to customers and staff, but to also have a firm but fair approach when managing my team.
  • Delivery Responsibility: Receiving deliveries of a range of products from the company's main distribution centre which occurs daily. It consists of “goods receipting” stock using the HHT (handheld terminal) then transferring the data onto the computer system independently. I am responsible for ensuring stock file integrity and accuracy is done correctly which is an important aspect of maintaining the company's reputation and our stores credibility and financial wellbeing.
  • Ordering System: I am organized and have strengthened my time management skills which are important and necessary skills to have when putting orders on the (SAP) Systems Applications and Products system to replenish the stock sold and check the accuracy of the stores stock file.
  • Customer Support: I have enhanced my ability to deal with customer questions in relation to showing the location of items within the store, assisting with providing good customer service by being professional, polite and knowledgeable. Also I have developed the skills to be patient and attentive when dealing with customer complaints.
  • Responsibility: I am experienced in using different points of sale and handling various amounts of money, taking payments from customers and cashing up at the end of the day. Within this job role I am expected to be highly trusted, responsible and organized. I am responsible for opening and closing the store when needed which has enabled my development of certain skills such as the ability to use my initiative and work independently.
  • Leadership: My role involves leading a delivery team to ensure daily deliveries are worked effectively, while focusing on their daily targets to allow the warehouse to remain at the correct standard. I have led various teams during campaign and sale set ups, allocating each colleague with set roles, ensuring each member is clear on their set objectives and supporting them when necessary to meet the standard required. Leading a team has helped to improve my communication skills, decision making and time management skills, allowing me to become more confident in myself and my judgement.

Production Line Operator

St Ives
Plymouth
01.2007 - 01.2008
  • This company produced magazines for distribution. For this role I had the responsibility of ensuring the magazine production line ran correctly and that levels of production volume and quality assurance had been met.
  • Accomplished safer work environment by strictly following health and safety regulations.
  • Conducted routine checks on machinery, ensuring effective operation at all times.
  • Tackled minor machine breakdowns swiftly avoiding prolonged disruption in production line flow.

Order Preparation Clerk

Boots distribution Centre
01.2006 - 10.2006
  • My role was to prepare online orders ready for delivery and collection. This involved a significant amount of time management to ensure that the orders were delivered on time.
  • I have also gained knowledge of the logistics of a distribution site from the first stages of ordering through to booking and then to finally preparing them for delivery.


Data Entry Clerk

The Royal Mail Offices
01.2005 - 01.2006
  • In this position, I learnt skills in both admin and IT, such as fast paced data transferring and the need for precision. As a result of this I was expected to work in an extremely efficient manner due to a high volume of data input work to be completed.

Education

Diploma - IT Practitioner

CITY & GUILDS
Plymouth
/2006 - /2008

Skills

  • Cash Handling
  • Communication excellence
  • Stock management
  • Team supervision
  • Comprehensive Proofs of Delivery
  • Stock return procedures
  • Order picking and sorting
  • Decisive decision-making
  • Basic first aid certification
  • Warehouse logistics

Certification

  • Full UK Driving Licence
  • June 2019 to Present


  • Counterbalance Forklift Licence
  • 2008


  • Basic First Aid Training
  • 2023-2026

Additional information

  • GCSE'S Art, Mathematics, English, IT, Science, 2002-2004


  • City & Guilds IT Practitioner Course Level 1 & 2 2006-2008 which involved:
  • Install and Configure ICT equipment and Operating Systems
  • Customer Support Provision 2
  • Install, Configure and Maintain Software
  • Maintain ICT equipment and systems 2 (OL)
  • Maintain ICT equipment and systems 2
  • Dismantle, assemble, install and maintain a desktop computing system.
  • References are available on request

Timeline

Team Leader

Dunelm
01.2008 - 08.2025

Production Line Operator

St Ives
01.2007 - 01.2008

Order Preparation Clerk

Boots distribution Centre
01.2006 - 10.2006

Data Entry Clerk

The Royal Mail Offices
01.2005 - 01.2006

Diploma - IT Practitioner

CITY & GUILDS
/2006 - /2008

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Michael Bilsborough