Michael Beswick
Sproatley,East Yorkshire
Summary
Resourceful Professional experienced in communication, strategic planning, and public relations. Delivered impactful results through effective problem-solving and crisis management, while fostering positive relationships and mentoring team members. Focused on leading high-performance teams to achieve organisational objectives and enhance team development.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work history
Licensee
Self employed
HULL, East Yorkshire
2023.03 - Current
- Provided exceptional customer service by actively listening to concerns and addressing questions.
- Enhanced customer satisfaction through effective issue resolution.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Completed customer orders with speed and accuracy.
- Exhibited energy and enthusiasm in fast-paced environments to maintain team morale.
- Completed duties to deliver on targets with accuracy and efficiency.
- Oversaw daily operations to achieve high productivity levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Manager/Licensee
Self Employed
Hull/Stockport , East Yorkshire
1992.01 - 2017.08
- Maintained inventory control, reduced stock shortages.
- Secured new business opportunities through strategic networking events, enhancing company visibility.
- Analysed market trends to inform strategic decision-making processes.
- Boosted department efficiency by streamlining operational processes.
- Piloted change management initiatives successfully improving organisational adaptability.
- Facilitated staff training to elevate customer service quality and satisfaction.
- Developed accurate sales forecasts for improved strategic planning.
- Optimised resource allocation to enhance profitability and operational efficiency.
- Cultivated strong relationships with clients to secure repeat business.
- Implemented cost reduction measures, reduced overhead expenses.
- Led performance reviews, identified areas for improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Streamlined processes to improve and optimise office operations.
Education
GCSEs - Maths, English, Biology, Geography and French
Stamford County Secondary Modern
1973.09 - 1976.08
Skills
- Communication skills
- Strategic planning
- Public Relations
- Resourcefulness
- Calm under pressure
- Problem-solving
- Public speaking
- Crisis management
References
References available upon request.
Timeline
Licensee
Self employed
2023.03 - Current
Manager/Licensee
Self Employed
1992.01 - 2017.08
GCSEs - Maths, English, Biology, Geography and French
Stamford County Secondary Modern
1973.09 - 1976.08