Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic
Michael Baggott

Michael Baggott

Livingston,West Lothian

Summary

Accomplished professional with a robust skill set in ethical judgement, people development, and quality assurance. Demonstrates exceptional leadership acumen and organisational expertise, fostering strong relationships and ensuring effective time management. Adept at customer service, project scheduling, and employee management, with proven abilities in conflict resolution and staff training. Committed to performance management and merchandising excellence, leveraging staff motivation and adherence to rules and regulations. Skilled in training and mentoring, departmental delegation, retail law understanding, and employee training. Expertise in departmental staff supervision, supply and inventory management, department appraisals, performance evaluations, stock loss action planning, and health and safety compliance. Aims to drive organisational success through strategic leadership and innovative solutions.

Performance-driven Department Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills.

Overview

37
37
years of professional experience

Work history

Courier driver

Evri
Livingston, West Lothian
08.2025 - Current
  • Delivered packages promptly by adhering to strict schedules and routes.
  • Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
  • Ensured customer satisfaction with timely delivery of goods.
  • Reported any accidents or injuries sustained whilst on duty immediately for prompt resolution.
  • Collaborated closely with dispatch team; ensured accurate communication about delays or problems.

Department manager

Costco
Edinburgh, Midlothian
05.1998 - 08.2025
  • Managed inventory levels to prevent stock shortages.
  • Improved staff morale by implementing regular feedback sessions.
  • Delegated assignments to maximise individual strengths.
  • Organised department tasks for increased productivity.
  • Coordinated inter-departmental collaborations, resulting in cohesive projects.
  • Developed department goals align
  • Trained new recruits for seamless integration into the team.
  • Allocated resources, optimising department efficiency.
  • Conducted team meetings to improve internal communication.
  • Reduced operational delays with proactive scheduling.
  • Revitalised sales strategy with innovative marketing tactics.
  • Set daily priorities and communicated targets, motivating teams to achieve them.
  • Delegated tasks and reacted to changing workloads to maintain efficient operations.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Devised staff succession plans to enable professional development.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Used car sales executive

Hamilton brothers
Edinburgh , Midlothian
03.1996 - 09.1997
  • Assisted customers with the car buying process, ensuring a smooth transaction.
  • Improved showroom presentation by arranging vehicles strategically.
  • Collaborated with service department to ensure vehicle quality before sale.
  • Increased sales opportunities through proactive follow-up calls and emails.
  • Liaised with finance team to offer flexible payment options for clients.
  • Negotiated fair deals to meet both customer expectations and company targets.
  • Resolved customer complaints promptly, fostering goodwill and trust.
  • Achieved customer satisfaction by providing detailed information on used cars.
  • Completed paperwork accurately for seamless transition of vehicle ownership.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Finalised sales administration accurately and promptly to meet company standards.
  • Gained practical experience closing sales in face-to-face environment.
  • Helped to set up showrooms and displays to wow visitors.

Sales assistant

Jigsaw world
Edinburgh, Midlothian
09.1993 - 04.1995
  • Conducted daily inventory checks to manage stock levels accurately.
  • Demonstrated products effectively leading to increased sales conversions.
  • Utilised excellent communication skills to provide detailed product information.
  • Trained new staff members, fostering a supportive working environment.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers with product selection for optimal satisfaction.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Processed returned or exchanged items and provided refunds to customers.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Accepted card, cash and cheque payments in POS register system.

Deputy manager

Capital foods
Livingston, West Lothian
01.1990 - 05.1992
  • Conducted performance evaluations, enhancing individual employee development.
  • Boosted team morale through effective communication and feedback systems.
  • Managed daily operations for smooth running of the office.
  • Collaborated with the manager to achieve organisational goals.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Supervised team members for optimal task completion.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.

Sales assistant

Butlins
Minehead, Somerset
12.1988 - 10.1989
  • Built strong relationships with regular customers for repeat business.
  • Collaborated effectively with team members to meet sales targets.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Assisted customers with product selection for optimal satisfaction.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Accepted card, cash and cheque payments in POS register system.

Education

Some College (No Degree) -

South Holderness Secondary
Kingston upon Hull
04/1984 - 05/1986

Skills

  • Relationship building strength
  • Leadership acumen
  • Customer Service
  • Employee management
  • Conflict Resolution
  • Staff training
  • Merchandising expertise
  • Employee motivation
  • Training and mentoring
  • Departmental delegation
  • Employee training
  • Departmental staff supervision
  • Supply and inventory management
  • Department appraisals
  • Performance evaluations
  • Health and Safety Compliance

Affiliations

  • Photography
  • Football
  • Playing xbox

Accomplishments

    Became a master Freemason

Languages

English
Fluent

Timeline

Courier driver

Evri
08.2025 - Current

Department manager

Costco
05.1998 - 08.2025

Used car sales executive

Hamilton brothers
03.1996 - 09.1997

Sales assistant

Jigsaw world
09.1993 - 04.1995

Deputy manager

Capital foods
01.1990 - 05.1992

Sales assistant

Butlins
12.1988 - 10.1989

Some College (No Degree) -

South Holderness Secondary
04/1984 - 05/1986

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Michael Baggott