Microsoft word
Michael Ansah
Milton Keynes
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Warehouse Operative
XPO Logistics
Milton Keynes
2023.01 - Current
- Proven ability to learn quickly and adapt to new situations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Developed strong communication and organizational skills through working on group projects.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Handled day-to-day shipping to vendors
- Sorted and delivered materials to different work areas and staff.
Uber Partner
Uber
Accra
2022.03 - 2023.01
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Training/Education Manager
Naflin Group Of Companies
East Legon, Accra
2018.05 - 2022.03
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Answered phones and maintained student records for education department.
- Delivered new employee onboarding and training sessions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed educational program budget and prepared monthly reports.
- Prepared course schedules and managed classroom staffing requirements for enrollment up to 100 students.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Developed surveys to identify training needs based on projected production processes and changes.
- Implemented new learning strategies depending upon employees' skill levels.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Successfully restructured and implemented in-house and external signature training series.
- Defined and implemented company's first Virtual Instructor-Lead Training Session (VILT).
- Managed and facilitated Customer Service Management Training for over 100 Customer Relation Executives of Electricity Company of Ghana (ECG).
- Established new key partnership with GIMPA resulting in increase annual revenue in my department.
Accounts Clerk
Imperial Perking Chinese Restaurant
Tema-Accra
2016.10 - 2018.05
- Completed bi-weekly payroll for company employees.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Set up and updated Excel spreadsheets to track financial data.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Transferred data and documents to facilitate system migration and software updates.
Sales and Marketing Intern
GIHOC Distilleries
Accra
2015.06 - 2016.05
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Contacted prospective customers through phone calls and emails to develop business.
Education
Bachelor of Science - Business Administration And Management
University of Professional Studies
Accra, Ghana 2015.02 - 2017.08
Tertiary Diploma - Business Management
University of Professinal Studies
Accra, Ghana 2011.09 - 2013.08
Diploma - Computer Hardware And Networking
IPMC School of Technology
Accra, Ghana 2009.01 - 2010.03
Skills
MS Office
Project Management
Account management
CRM
Creative problem solving
Administrative support
Certification
Training In Project Management Professional
Software
Microsoft Excel
Timeline
Warehouse Operative
XPO Logistics
2023.01 - Current
Uber Partner
Uber
2022.03 - 2023.01
Training In Project Management Professional
2020-02
Training/Education Manager
Naflin Group Of Companies
2018.05 - 2022.03
Accounts Clerk
Imperial Perking Chinese Restaurant
2016.10 - 2018.05
Sales and Marketing Intern
GIHOC Distilleries
2015.06 - 2016.05
Bachelor of Science - Business Administration And Management
University of Professional Studies
2015.02 - 2017.08
Tertiary Diploma - Business Management
University of Professinal Studies
2011.09 - 2013.08
Diploma - Computer Hardware And Networking
IPMC School of Technology
2009.01 - 2010.03