Michael Anderson
Dudley,West Midlands
Summary
Accomplished professional with expertise in delivering quality customer service. A long history of dealing with vulnerable adults from diverse backgrounds to support victims of crime and anti-social behaviour, as well as working within the housing sector to enforce compliance with legislation to improve housing quality within the most deprived areas of the City. Demonstrates strong capabilities in regulatory compliance, risk assessment, and legal code familiarity. Proficient in verbal and written communication skills, compliance vulnerability assessment, and compliance reporting. Committed to building partnerships and collaborations to tackle homelessness and those in a housing crisis.
Overview
24
24
years of professional experience
24
24
years of post-secondary education
Work history
Compliance officer
Birmingham City Council
Birmingham, West Midlands
05.2024 - Current
- Conducted inspections and investigations to enforce Housing Act 2004 and public health legislation.
- Arranged appointments for inspections of single family homes and Houses in Multiple Occupation.
- Confirmed compliance with licence conditions during initial inspections.
- Issued Notices of Intent to serve Civil Penalty Notices for identified breaches.
- Evaluated written representations before deciding on formal action.
- Identified hazards under Housing Health and Safety Rating System during inspections.
- Executed comprehensive inspections leading to formal Improvement Notices when necessary.
- Collaborated with internal and external agencies including benefits agency, environmental health, and police.
Senior Planning Enforcement Officer
Birmingham City Council
Birmingham, West Midlands
09.2019 - 05.2024
- Assessed planning enforcement cases to ensure compliance with local regulations and policies.
- Collaborated with stakeholders to develop strategies for resolving planning disputes and issues.
- Prepared detailed reports and documentation to support enforcement actions and recommendations.
- Conducted site visits and inspections to evaluate compliance with planning permissions and conditions.
- Engaged with the public and local communities to provide information on planning enforcement processes.
- Coordinated with legal teams to pursue enforcement actions in accordance with relevant legislation.
- Presented findings from investigations professionally in court hearings, and public enquiries.
Apprentice HR and Organisation Delivery Officer
Birmingham City Council
Birmingham, West Midlands
07.2019 - 09.2019
- Conducted research on HR policies to ensure compliance with employment legislation and best practices.
- Managed employee records and maintained confidentiality in line with data protection regulations.
- Provided administrative support to senior HR staff, ensuring efficient operation of HR functions.
- Handled customer queries efficiently; ensured positive client relations.
- Collaborated effectively with team members to complete projects on schedule.
- Shadowed senior team members to observe established processes and best practices.
Call centre supervisor
Rentokil Initial
Birmingham, West Midlands
05.2019 - 06.2019
- Supervised daily operations of call centre team ensuring high levels of customer satisfaction.
- Conducted performance evaluations providing constructive feedback to team members for professional growth.
- Managed escalated customer complaints resolving issues promptly to maintain company reputation.
Police constable
West Midlands Police
Birmingham, West Midlands
03.2002 - 03.2019
- Performed the role of a uniformed response police officer working in the inner city
- Initiated complex enquiries and investigation in all aspects of crime and anti-social behaviour presenting evidence in County, Youth, Magistrates, Crown and Coroners Court.
- Was a Tutor Constable and Coach to mentor several student officers through to independent policing.
- Deployed as a plain clothed officer to tackle drug supply and production for three years on a pro-active crime fighting team.
- Deployed to a major investigation team following a series of robberies, gathering evidence to lead to a successful prosecution.
- Deployed as a disclosure officer within child abuse to assist an officer with a historic child sex abuse case
- Received training in conflict management, advanced response training, public order trained, taser trained and first aid trained
Education
A-Levels - Business Studies
Bournville College
Birmingham 09.2000 - 07.2021
A-Levels - English Literature, History, Economics and General Studies
Waseley Hills High School
Worcester, Worcestershire 09.1998 - 06.2000
GCSEs - 12 including English, Mathematics and Science
Waseley Hills High School
Worcester, Worcestershire 09.1996 - 06.1998
Skills
- Verbal and written communication
- Conflict resolution
- Mentorship
- Regulatory compliance
- Risk assessment
- Legal knowledge
- High-pressure performance
- Team collaboration and independence
Timeline
Compliance officer
Birmingham City Council
05.2024 - Current
Senior Planning Enforcement Officer
Birmingham City Council
09.2019 - 05.2024
Apprentice HR and Organisation Delivery Officer
Birmingham City Council
07.2019 - 09.2019
Call centre supervisor
Rentokil Initial
05.2019 - 06.2019
Police constable
West Midlands Police
03.2002 - 03.2019
A-Levels - Business Studies
Bournville College
09.2000 - 07.2021
A-Levels - English Literature, History, Economics and General Studies
Waseley Hills High School
09.1998 - 06.2000
GCSEs - 12 including English, Mathematics and Science
Waseley Hills High School
09.1996 - 06.1998